Walid Hamdy Sultan

English InstructorFull Time

• Job Details:- A current English Instructor as a part-time job. - Teaching English Language for all ages.

A current Order Fulfillment Senior Escalation Back office and Front Office CSR for Cisco’s PartnerFull Time

• Job Details:* A current Order Fulfillment Senior Escalation Back office and Front Office CSR for Cisco’s partners at Europe, Africa and Latin America, Working on “Oracle” applications. - A Quality Auditor for back office cases and Senior inbound Escalations ( to handle Hard calls and dissatisfied customers) - Providing service to customers from all over EMEA region "Europe, Middle East, Africa" (English language Support) -Order fulfillment management Following up with the order during the order cycle from being submitted till delivery which contains: - Order entry - Order management - Order processing - Order resolution -customer date entry -Applying discounts - Following up the shipping process

A collection officer in the "The Official Yellow Pages" account for the United StatesFull Time

• Job Details:- As a collection officer in the "The Official Yellow Pages" account for the United States, collecting overdue invoices depending only on the soft skills, persuading and negotiation skills. - Won the “Month Top Collector” for 14 months, with a performance that sat up new methods in the collection field, that I was nominated to train the new candidates, and choosing them.