Basic Info

Walid ElHamamsy

15 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Supervisor at Raya Information Technology

Experience Details

Customer Service Supervisor

Customer Service/Support, Banking, Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

Raya Information Technology

Cairo, Egypt

More than 1000 employees

Banking, Outsourcing/Offshoring , Business Services - Other

N/A

Jan 2016 to present (11 months)
Customer Service Team Leader at Raya Information Technology

Experience Details

Customer Service Team Leader

Customer Service/Support, Operations/Management, Project/Program Management

Experienced (Non-Manager)

Job Description:

▪ ATM & DVRs Outsourcing Management.
▪ Assistant project manager.
▪ Managing & Controlling 15 projects - ATM.
▪ Managing & Controlling 4 projects - DVR.
▪ Managing & Controlling 4 projects - ATM Care.
▪ Prepare revenue projection sheets.
▪ Prepare availability reports.
▪ Prepare department invoices.
▪ Manage and Control department growth profit.
▪ Exceed the management expectation.
▪ Achieve the customer satisfaction.
▪ Customers meetings.
▪ Cash forecasting.
▪ Problem solving.

Job Skills:
▪ Leadership, Persuasion, Integrity, Planning, Vision, Decision-making, Relationships, Adaptability, Teamwork, Communication, Negotiation skills and Coaching.
▪ Create an environment oriented to trust between team members, open communication, creative thinking, and cohesive team effort.
▪ Provide the team with a vision of the department objectives.
▪ Motivate and inspire team members.
▪ Coach and help develop team members, help resolve dysfunctional behaviour.
▪ Facilitate problem solving and collaboration.
▪ Intervene when necessary to aid the group in resolving issues.
▪ Assure that the team members have the necessary education and training to effectively participate on the team.
▪ Encourage creativity, risk-taking, and constant improvement.
▪ Recognize and celebrate team and team member accomplishments and exceptional performance.
▪ Follow-up the team members.
▪ Evaluate team members.
▪ Financial issues ( Settlement petty cash – Prepare team salaries )
▪ Experience working effectively in a dynamic, multi-tasking environment.
▪ Customer Focus.
▪ Completion of work in the shortest possible time with precision in performance


Company Details

Raya Information Technology

Cairo, Egypt

More than 1000 employees

Information Technology Services, Banking, Information Technology Services

http://raya-it.net/

May 2011 to Dec 2015 (4 years 7 months)
Assistant Operation Manager at Speed Service

Experience Details

Assistant Operation Manager

Banking, Customer Service/Support

Experienced (Non-Manager)

▪ Manage & Control ATM Cash Feeding Requests.
▪ ATM shortage review & control.


Company Details

Speed Service

Speed Service CIT – ATM Department, Egypt

501-1000 employees

Banking, Outsourcing/Offshoring

N/A

Nov 2009 to May 2011 (1 year 6 months)
Area Technical support at Speed Service

Experience Details

Area Technical support

Banking, Customer Service/Support

Experienced (Non-Manager)

▪ Handle FLM & SLM technical calls.
▪ Handle Cash Feeding requests.


Company Details

Speed Service

Sharm el-Sheikh, Egypt

501-1000 employees

Banking

N/A

May 2005 to Nov 2009 (4 years 6 months)
Maintenance and Computer Seals. at Top Team Company

Experience Details

Maintenance and Computer Seals.

Installation/Maintenance/Repair

Experienced (Non-Manager)

▪ Hardware, Software &Network; maintenance.
▪ Configuring and maintenance wired & wireless Networks.
▪ Maintain all kind of operating system troubleshoots.
▪ Install Operating Systems & Security System.


Company Details

Top Team Company

Cairo, Egypt

1-10 employees

Computer Hardware, Computer Networking , Computer Software

N/A

Sep 2001 to May 2005 (3 years 8 months)

Education

College Diploma in Faculty Of Law

Education Details

College Diploma

Faculty Of Law

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
1997 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Tabary Sheraton

Egypt

1997

C / Good / 65 - 75%

N/A

Tabary Sheraton
1997

Certifications

Certificate details

Project Management Professional - PMP

May 2016

N/A

N/A

N/A

Project Management Institute

N/A

Certificate details

ITIL® Foundation Certificate in IT Service Management

Jul 2016

34 out of 40

N/A

GR750252439WS

AXELOS

N/A

Training and Courses

Training/Course Details

Customer Service Workshop

Jun 2014

MADA

N/A

Training/Course Details

Effective Business Writing and E-Mail Etiquette

Sep 2014

Thrust

N/A

Training/Course Details

Project Management Exam Preparation Course

Apr 2015

RITI

N/A

Training/Course Details

Supervisory Development Program

Aug 2015

Dale Carnegie

N/A

Training/Course Details

Excel Training Program

Sep 2015

Raya Learning and Development

N/A

Training/Course Details

The 7 Habits of Highly Effective People Program

May 2016

Franklin Covey

N/A

Training/Course Details

ITIL® Foundation

Jul 2016

ITMEA

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicArea Technical SupportAssistant Operation ManagerBankingBusiness Services - OtherChallengeComputerComputer HardwareComputer NetworkingComputer SoftwareCreativeCreativityCustomer ServiceCustomer Service SupervisorCustomer Service Team LeaderCustomer Service WorkshopCustomer-orientedEffective Business Writing And E-Mail EtiquetteEnglishExcel Training ProgramFaculty Of LawITIL FoundationITIL Foundation Certificate In IT Service ManagementInformation Technology (IT)Information Technology ServicesInnovationInstallationInteractiveInternetLeaderLearningListening To OthersMaintenanceMaintenance And Computer Seals.ManagementMicrosoft ExcelMicrosoft OfficeMicrosoft OutlookMusicMy CarOffshoringOutsourcingPlanning & ControlProblem SolverProgram ManagementProjectProject ManagementProject Management Exam Preparation CourseProject Management Professional - PMPRepairRiskShoppingSupervisory Development ProgramSupportTeam LeaderThe 7 Habits Of Highly Effective People ProgramThinkingTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

Accounting

Accounting

: Expert

: High

:

3-5 years

Banking

Banking

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Management

Management

: Expert

: Extreme - I love it!

:

5-7 years

Planning & Control

Planning & Control

: Expert

: Extreme - I love it!

:

3-5 years

Team Leader

Team Leader

: Expert

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Customer-oriented, Creative, Problem Solver, Interactive

Online Presence

https://eg.linkedin.com/in/walid-el-hamamsy-22373072https://www.facebook.com/Walid.ElHamamsyhttps://twitter.com/WalidElhamsmsy

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