Basic Info

Walid Abid

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Technical Support at Egypt Power

Experience Details

Senior Technical Support

IT/Software Development

Experienced (Non-Manager)

● Implement, design, install, configure, monitor, troubleshoot, windows server (Active Directory – DHCP – DNS – File Server – Group Policy)
● Implement & configure Cisco Switches & Juniper Firewall with other locations
● Configure & troubleshoot VLANs & ACL on Cisco Switches
● Support LANs, WANs, network segments, Internet systems
● Proactively ensure the highest levels of systems and infrastructure availability
● Monitoring and maintaining computer systems and networks
● Analyze, troubleshoot, and resolve software/hardware, networking, printer, server, and application issues
● Troubleshooting systems and networks remotely or on site
● Providing support, including procedural documentation and relevant reports
● Monitor and maintain antivirus solution
● Working continuously on a task until completion (or referral to third parties, if appropriate).
● Participates in troubleshooting of issues with the drive towards root cause identification and resolution


Company Details

Egypt Power

Cairo, Egypt

101-500 employees

Energy and Utilities

https://egypt-power.com/

May 2017 to present (8 months)
Senior Help Desk at Scarf Home

Experience Details

Senior Help Desk

IT/Software Development

Experienced (Non-Manager)

● Implement, design, install, configure, monitor, troubleshoot, windows server (Active Directory – DHCP – DNS – File Server – Group Policy)
● Setup and configure routers
● Support LANs, WANs, network segments, Internet systems
● Configuring IP cameras with port forwarding & NVRs
● Proactively ensure the highest levels of systems and infrastructure availability
● Monitoring and maintaining computer systems and networks
● Handling technical issues related to SQL
● Analyze, troubleshoot, and resolve software/hardware, networking, printer, server, and application issues
● Troubleshooting systems and networks remotely or on site
● Providing support, including procedural documentation and relevant reports
● Monitor and maintain antivirus solution
● Working continuously on a task until completion (or referral to third parties, if appropriate).
● Participates in troubleshooting of issues with the drive towards root cause identification and resolution


Company Details

Scarf Home

Giza, Egypt

51-100 employees

Manufacturing

http://www.scarf-home.com/

Aug 2014 to May 2017 (2 years 9 months)
IT Help Desk at Concord Royal Travel

Experience Details

IT Help Desk

IT/Software Development

Entry Level

● Installing and configuring computer hardware operating systems and applications;
● Monitoring and maintaining computer systems and networks
● Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
● Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
● Replacing parts as required
● Providing support, including procedural documentation and relevant reports
● Following diagrams and written instructions to repair a fault or set up a system
● Working continuously on a task until completion (or referral to third parties, if appropriate).
● Managing many open cases at one time.


Company Details

Concord Royal Travel

Giza, Egypt

101-500 employees

Architectural and Design Services

N/A

Mar 2012 to Jul 2013 (1 year 4 months)

Achievements


i installed windows server 2008 in my company and i create domain and connect the main office with two branches


Certificate in Microsoft certificate information technology professionals MCITP (Active Directory Domain Service) Certificate in Cisco certificate network association (CCNA)

Education

BA Management Information System (English Section in information technology

Education Details

BA Management Information System (English Section

information technology

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Manar Islamic Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

Al Manar Islamic Language School
2007

Certifications

Certificate details

windows server 2008 active directory, configuring

Feb 2013

838 out of 1000

N/A

N/A

Microsoft

N/A

Training and Courses

MCITP at YAT
Apr 2009

Training/Course Details

MCITP

Apr 2009

YAT

Installing and configuring windows server 2008 Active directory domain service, DNS, DHCP

CCNA at YAT
Apr 2012

Training/Course Details

CCNA

Apr 2012

YAT

Configuring Cisco routers and Switches VLANS, routing protocols

Training/Course Details

English

Jan 2012

Concept

N/A

ICDL at AUC
Sep 2004

Training/Course Details

ICDL

Sep 2004

AUC

N/A

Training/Course Details

CompTIA A+

Aug 2008

YAT Center

N/A

Training/Course Details

Microsoft Exchange Server 2013

Apr 2015

Self Study

N/A

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicArchitectural And Design ServicesBusiness DevelopingCCNACiscoCompTIA A+Computer HardwareComputer SoftwareDVRSData EntryEnergy And UtilitiesEnglishFootballGamingHandles StressICDLIP CameraITIT Help DeskInformation TechnologyLeaderMCITPManufacturingMicrosoft AccessMicrosoft ExcelMicrosoft Exchange Server 2013Microsoft PowerPointMicrosoft SQL ServerMicrosoft WordNetworkingPlannerPlanningReadingSenior Help DeskSenior Technical SupportSoftware DevelopmentStudyingSupportiveTechnical AnalysisTechnical Support AgentTennisTravelWindows Server 2008Windows Server 2008 Active Directory, ConfiguringWindows Server 2012

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: High

:

3-5 years

Computer software

Computer software

: Expert

: High

:

3-5 years

DVRS

DVRS

: Advanced

: High

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Cisco

Cisco

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IP camera

IP camera

: Intermediate

: High

:

1-3 years

windows server 2012

windows server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

Less than 1 year

Microsoft SQL Server

Microsoft SQL Server

: Beginner

: High

:

Less than 1 year

Microsoft Exchange server 2013

Microsoft Exchange server 2013

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Technical Support agent

Technical Support agent

: Expert

: High

:

1-3 years

Networking

Networking

: Expert

: Extreme - I love it!

:

1-3 years

Data Entry

Data Entry

: Expert

: Medium

:

1-3 years

Technical Analysis

Technical Analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Business developing

Business developing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Planning

Planning

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Planner, Handles Stress, Supportive

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