Basic Info

Walid Abid

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Technical Support at Sisi Group

Experience Details

Senior Technical Support

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

● Installing and configuring computer hardware operating systems and applications;
● Monitoring and maintaining computer systems and networks
● Setting up and configuring Security Cameras, NVRs
● Troubleshooting systems and networks remotely or on site
● Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
● Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
● Replacing parts as required
● Providing support, including procedural documentation and relevant reports
● Following diagrams and written instructions to repair a fault or set up a system
● Responding within agreed time limits to call-outs
● Working continuously on a task until completion (or referral to third parties, if appropriate).
● Managing many open cases at one time.
● Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
● Testing and evaluating new technology.


Company Details

Sisi Group

Giza, Dokki, Egypt

101-500 employees

Textile and Clothing

www.scarf-home.com

Jul 2015 to present (1 year 5 months)
Technical Support Engineer at Concord Royal Travel

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

Installing and configuring computer hardware operating systems and applications;
- Monitoring and maintaining computer systems and networks
- Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
- troubleshooting system and network problems and diagnosing and solving hardware or software faults;
- Replacing parts as required
- Providing support, including procedural documentation and relevant reports
- Following diagrams and written instructions to repair a fault or set up a system
- Responding within agreed time limits to call-outs
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
- Testing and evaluating new technology.
Planning for new technology to be setup and configured


Company Details

Concord Royal Travel

Giza, Egypt

51-100 employees

Travel and Tourism, Sports

www.concordroyal.com

Aug 2013 to Jul 2015 (1 year 11 months)
IT Help Desk at El Safwa CO.

Experience Details

IT Help Desk

IT/Software Development

Entry Level

N/A


Company Details

El Safwa CO.

Cairo, Egypt

101-500 employees

Architectural and Design Services

N/A

Feb 2012 to Jul 2013 (1 year 5 months)

Achievements


i installed windows server 2008 in my company and i create domain and connect the main office with two branches


Certificate in Microsoft certificate information technology professionals MCITP (Active Directory Domain Service) Certificate in Cisco certificate network association (CCNA)

Education

BA Management Information System (English Section in information technology

Education Details

BA Management Information System (English Section

information technology

Modern Academy, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Manar Islamic Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

Al Manar Islamic Language School
2007

Certifications

Certificate details

windows server 2008 active directory, configuring

Feb 2013

838 out of 1000

N/A

N/A

Microsoft

N/A

Training and Courses

MCITP at YAT
Apr 2009

Training/Course Details

MCITP

Apr 2009

YAT

Installing and configuring windows server 2008 Active directory domain service, DNS, DHCP

CCNA at YAT
Apr 2012

Training/Course Details

CCNA

Apr 2012

YAT

Configuring Cisco routers and Switches VLANS, routing protocols

Training/Course Details

English

Jan 2012

Concept

N/A

ICDL at AUC
Sep 2004

Training/Course Details

ICDL

Sep 2004

AUC

N/A

Training/Course Details

CompTIA A+

Aug 2008

YAT Center

N/A

Training/Course Details

Microsoft Exchange Server 2013

Apr 2015

Self Study

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicArchitectural And Design ServicesBusiness DevelopingCCNACiscoCompTIA A+Computer HardwareComputer SoftwareDVRSData EntryEnglishFootballHandles StressICDLIP CameraITIT Help DeskInformation TechnologyInstallationLeaderMCITPMaintenanceMicrosoft AccessMicrosoft ExcelMicrosoft Exchange Server 2013Microsoft PowerPointMicrosoft SQL ServerMicrosoft WordNetworkingPlannerPlanningReadingRepairSenior Technical SupportSoftware DevelopmentSportsStudyingSupportiveTechnical AnalysisTechnical Support AgentTechnical Support EngineerTennisTextile And ClothingTravelTravel And TourismWindows Server 2008Windows Server 2008 Active Directory, ConfiguringWindows Server 2012

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: High

:

More than 7 years

Computer Hardware

Computer Hardware

: Expert

: High

:

3-5 years

Computer software

Computer software

: Expert

: High

:

3-5 years

DVRS

DVRS

: Advanced

: High

:

1-3 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Cisco

Cisco

: Intermediate

: Extreme - I love it!

:

Less than 1 year

IP camera

IP camera

: Intermediate

: High

:

1-3 years

windows server 2012

windows server 2012

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

Less than 1 year

Microsoft SQL Server

Microsoft SQL Server

: Beginner

: High

:

Less than 1 year

Microsoft Exchange server 2013

Microsoft Exchange server 2013

: Beginner

: High

:

Less than 1 year

Fields of Expertise

Technical Support agent

Technical Support agent

: Expert

: High

:

1-3 years

Networking

Networking

: Expert

: Extreme - I love it!

:

1-3 years

Data Entry

Data Entry

: Expert

: Medium

:

1-3 years

Technical Analysis

Technical Analysis

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Business developing

Business developing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Planning

Planning

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Planner, Handles Stress, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=272017316&trk=nav_responsive_tab_profilehttps://twitter.com/WaledAbid

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