Walid Shaalan

Retail operations managerFull Time

• Job Details:ROLE: To be responsible for the effective performance management of the Retail Area Managers, Shop Managers and Volunteers. Responsible for the management of all retail activities, taking overall responsibility for the recruitment, management and support of paid staff and the volunteer workforce. To ensure that shops operating in the designated area achieve set income and profit targets Effectively recruit, induct, lead, manage, train and develop Retail Area Managers, Retail Managers and Casual staff to agreed procedures and standards. -Ensure the effective management of all retail staff and volunteers and to ensure adequate staffing levels throughout the business. -Ensure that all performance issues, and other issues within the shops, are addressed in an appropriate and timely manner. -Effectively communicate with the Retail Management, shop staff, volunteers and other BenSoliman personnel. -Put (SOP) and ensure effective implementation. -Maintain and develop beneficial working relationships with other Ben Soliman departments to further the organisation’s objectives, including appropriate attendance at Management Team meetings . -Ensure Management appraisals are completed annually. -Grow sales profit, and to motivate staff to achieve this same goal. -Develop and grow a customer focus commercial operation including new shops to maximise available assets, planning 1 to 2 years in advance. To ensure awareness and account for competition, retail sector trends and current trading opportunities. -Develop corporate policy driving display, merchandising, pricing and grading whilst observing high street and Charity retail trends. -Maintain an awareness of the organisation’s priorities and promote the work of Ben Soliman to the Retail Management, shop staff, volunteers and the general public. -Working in conjunction with consultants and contractors, to carry out new shop site evaluations and questionnaires. -Working with contractors, to ensure shop refits are carried out in accordance with national guidelines meeting relevant time schedules, and ensuring shop standards are maintained on an ongoing basis. -Collate information and other statistical reports on shops’ progress, or action planning as required, ensuring timely and accurate reporting of all aspects of administration, following up issues of discrepancies as required.