Walid Mohamed Nabil Nabil

Operations Head (Deputy Branch Manager)Full Time

• Job Details:• Supervised the day-to-day operational functions of the branch including vault, drawer, and ATM balancing; overseeing teller and customer service duties, and assisting with customer transactions. • Approved customer and bank transactions within authority limits. • Performed pre-audits to identify & mitigate operational risk and to ensure ongoing adherence to compliance procedures. • Maintained proper teller and vault cash levels including ordering coins and currency. • Responsible for the general maintenance of the facility. • Ensured that all security procedures are strictly followed, the branch is operationally sound, and satisfactory audits are achieved. • Supervised, coached, and developed staff about service expectations, policies, procedures, products, systems, and banking transactions. • Greeted customers, directed them to the proper area of the branch, and ensured customer needs are met. • Managed inconvenient situations with customers and provide them with a resolution or more information. • Ensured that quick and proper response to all reasonable customer requests.