Walid Hosney Mohamed

Vodafone Egypt

• SENIOR BILLING ANALYST REPRESENTATIVE at Vodafone UKFull Time

  Feb 2020 - Nov 2021 -1 yr, 9 months

  Egypt , Cairo

  • Job Details:Prepared and analyzed data-driven reports on customer usage trends, segmentation, and billing accuracy to support decision-making budget forecasting and operational improvement • Collaborated with cross-functional teams to address billing inquiries, resolve disputes, and maintain high standards of customer satisfaction  • Implemented process improvements by leveraging analytical insights to optimize billing workflows and enhance accuracy across customer segments
• Senior team leader at Vodafone VIOS Enterprise sales departmentFull Time

  Feb 2017 - Jan 2020 -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:Managed and expanded enterprise accounts for high-profile clients,, including MetLife Insurance, Mashreq Bank, Vodafone Egypt corporate telesales,and Vodafone's market research team, ensuring strategic alignment and business growth • Developed tailored sales strategies and acted as a client success manager, proactively addressing needs and delivering exceptional customer experiences  • Oversaw billing and payment processes, ensuring accuracy and timely processing  • Conducted market research and analyses to identify new business opportunities and trends • Maintained up-to-date knowledge of market trends, regulatory changes, and technological advancements
• ACCOUNT MANAGER at Vodafone VIOS Enterprise sales departmentFull Time

  Jan 2016 - Jan 2017 -1 yr

  Egypt , Cairo

  • Job Details:Managed and expanded enterprise accounts for high-profile clients,, including MetLife Insurance, Mashreq Bank, Vodafone Egypt corporate telesales,and Vodafone's market research team, ensuring strategic alignment and business growth • Developed tailored sales strategies and acted as a client success manager, proactively addressing needs and delivering exceptional customer experiences  • Oversaw billing and payment processes, ensuring accuracy and timely processing  • Conducted market research and analyses to identify new business opportunities and trends • Maintained up-to-date knowledge of market trends, regulatory changes, and technological advancements
• TELESALES TEAM LEADER at Vodafone VIOS Enterprise sales departmentFull Time

  Oct 2013 - Dec 2015 -2 yrs, 2 months

  Egypt , Cairo

  • Job Details:Led and managed three specialized telesales teams, including Vodafone Egypt's corporate leads management, MetLife's life insurance telesales, and Mashreq Bank's upselling team, Lead to profit increase and professional client engagement • Implemented sales modules tailored to each team's objectives, achieving high conversion rates  • Developed a motivational system to increase team morale and camaraderie, resulting in a 60% improvement in team spirit • Allocated budget and resources ensuring necessary equipment • Set sales targets aligned with client profit goals • Managed direct sales team associated with the lead management of Vodafone
• Telesales AgentFull Time

  Nov 2011 - Sep 2013 -1 yr, 10 months

  Egypt , Cairo

  • Job Details:Promoted and upsold Vodafone's comprehensive suite of services and products to corporate clients including business solutions such as call center services, vehicle tracking technology, advertising campaigns, and smart devices. • Developed expertise in Vodafone's business solutions, effectively identifying client needs and tailoring solutions to enhance operational efficiency and drive customer satisfaction. • Consistently exceeded sales targets by leveraging strong communication and persuasive skills, building long-term client relationships, and delivering value-driven product recommendations
• CUSTOMER SERVICE REPRESENTATIVE at Vodafone EgyptFull Time

  Sep 2006 - Oct 2011 -5 yrs, 1 month

  Egypt , Cairo

  • Job Details:Provided exceptional customer support, effectively resolving inquiries and ensuring high satisfaction levels  • Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels. • Maintained in-depth knowledge of products and services, enabling accurate information delivery and tailored solutions to meet diverse customer needs  • Collaborated with internal teams to address customer concerns promptly, improving service efficiency and fostering long-term client relationships • Assisted customers with product-related questions, feedback and complaints