
Walid Hassan Hafez
Restaurant & Cafe Operation Manager
Riyadh, Saudi ArabiaWork Experience
District ManagerFull Time
- Job Details:Manage operations process for designated outlets in coordination W/brand visions, policies & standards. Contribute in preparing yearly budgeted revenues, expenses & profits & coordination W/ concern departments. Adapt operations policies in coordination & seek opportunities to optimize profits and increase sales. Manpower hiring & training in coordination with human resources department along W/ continually develop managers & employees.
Project ManagerFull Time
- Job Details:Creating & Generating Government Food & Grocery Retail brand all over the Egyptian market to serve the Egyptians low-income. Managing products APL lists & sub lists to be ready under any circumstances. Participated in developing daily operating strategies and proposing the annual budget Following up on all the operation selling and purchasing activities for 55 branches & handling more than 350 employees Analyzing & Discussing monthly P&L, Sales target, Budget & staff development plan
District ManagerFull Time
Five Guys International ( Burger & Fries )
May 2014 - Sep 2021 -7 yrs, 4 months
Kuwait , Hawally
- Job Details:Demonstrating and providing in-depth operational knowledge & coaching Restaurant Operations to district teams. A hands-on coach inspiring and developing teams and managers towards improvement and operational excellence. Analyze data, Key Performance Indicators and identify trends to provide effective solutions and action plans to achieve company goals. Deliver clear, accurate and timely communications and recognition for great results. Support and champion the Five Guys culture by living Core Convictions. working shoulder to shoulder with managers and crew, especially during peak times, to lead by example and build trusting and effective working relationships. Helps General Managers identify talent within teams and create effective development plans
Restaurant ManagerFull Time
Red Lobster ( Americana )
Mar 2010 - Apr 2014 -4 yrs, 1 month
Saudi Arabia , Riyadh
- Job Details:Implementing Strategy to increase profitability & Coordinate W/ sales team to increase revenues. Prepare marketing strategies & promotional activities, w/creating, manage & practices promotional menu items. Discuss, Prepare & Cover all restaurant finance reports included Costing, P&L & Inventory. Cover food stock records accounts of all restaurant functions, weekly monthly & quarterly. Coordinate w/ Human Resources department to recruit and qualify candidates who fit the job profile. Address the customer queries and complaints, ensure restaurant complies with all the legal & safety rules along with regulations
Education
Bachelor's Degree in Restaurant Management
Al-Alsun Higher Institute of Tourism and Hotel ManagementJan 1996
Achievements
Opening team Chilis Egypt , GCC Opening team Starbucks coffee GCC 2000 Outstanding manager Starbucks KSA , Bahrain Opening management team Red Lobster & Longhorn steak house KSA , Kwt Opening Five Guys International Kwt, Oman as Ops Manager Complete RMT program with Starbucks international Complete HACCP Management Americana UAE Reading lots of management books & practiced with writing my experience mixing with books info. Preparing , Opening & Managing Aman supermarkets
Skills
- Restaurant Management
- Menu planing
- Content Creation
- Time Management
- Training and Development
- Leadership Management
- Hazard Analysis and Critical Control Points
- Microsoft Office Package
- Finance
- Customer Relations
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Quality Control
Five Guys international·2017HACCP Management
Americana Group·2013Retail Management Training
Alshaya international·2007