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Walid Hassan Hafez

Restaurant & Cafe Operation Manager

Riyadh, Saudi Arabia

Work Experience

  • District ManagerFull Time

    Al Munajem Group

    Oct 2023 - Present -1 yr, 8 months

    Saudi Arabia , Riyadh

    • Job Details:Manage operations process for designated outlets in coordination W/brand visions, policies & standards. Contribute in preparing yearly budgeted revenues, expenses & profits & coordination W/ concern departments. Adapt operations policies in coordination & seek opportunities to optimize profits and increase sales. Manpower hiring & training in coordination with human resources department along W/ continually develop managers & employees.
  • Project ManagerFull Time

    Aman

    Oct 2021 - Sep 2023 -1 yr, 11 months

    Egypt , Cairo

    • Job Details:Creating & Generating Government Food & Grocery Retail brand all over the Egyptian market to serve the Egyptians low-income. Managing products APL lists & sub lists to be ready under any circumstances. Participated in developing daily operating strategies and proposing the annual budget Following up on all the operation selling and purchasing activities for 55 branches & handling more than 350 employees Analyzing & Discussing monthly P&L, Sales target, Budget & staff development plan
  • District ManagerFull Time

    Five Guys International ( Burger & Fries )

    May 2014 - Sep 2021 -7 yrs, 4 months

    Kuwait , Hawally

    • Job Details:Demonstrating and providing in-depth operational knowledge & coaching Restaurant Operations to district teams. A hands-on coach inspiring and developing teams and managers towards improvement and operational excellence. Analyze data, Key Performance Indicators and identify trends to provide effective solutions and action plans to achieve company goals. Deliver clear, accurate and timely communications and recognition for great results. Support and champion the Five Guys culture by living Core Convictions. working shoulder to shoulder with managers and crew, especially during peak times, to lead by example and build trusting and effective working relationships. Helps General Managers identify talent within teams and create effective development plans
  • Restaurant ManagerFull Time

    Red Lobster ( Americana )

    Mar 2010 - Apr 2014 -4 yrs, 1 month

    Saudi Arabia , Riyadh

    • Job Details:Implementing Strategy to increase profitability & Coordinate W/ sales team to increase revenues. Prepare marketing strategies & promotional activities, w/creating, manage & practices promotional menu items. Discuss, Prepare & Cover all restaurant finance reports included Costing, P&L & Inventory. Cover food stock records accounts of all restaurant functions, weekly monthly & quarterly. Coordinate w/ Human Resources department to recruit and qualify candidates who fit the job profile. Address the customer queries and complaints, ensure restaurant complies with all the legal & safety rules along with regulations
  • Education

    • Bachelor's Degree in Restaurant Management

      Al-Alsun Higher Institute of Tourism and Hotel Management

      Jan 1996 

    Achievements

    Opening team Chilis Egypt , GCC Opening team Starbucks coffee GCC 2000 Outstanding manager Starbucks KSA , Bahrain Opening management team Red Lobster & Longhorn steak house KSA , Kwt Opening Five Guys International Kwt, Oman as Ops Manager Complete RMT program with Starbucks international Complete HACCP Management Americana UAE Reading lots of management books & practiced with writing my experience mixing with books info. Preparing , Opening & Managing Aman supermarkets

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Quality Control

      Five Guys international·2017
    • HACCP Management

      Americana Group·2013
    • Retail Management Training

      Alshaya international·2007
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