Walid Baghdady
Sr. System Administrator at Naga Architects
6th of October, Giza, EgyptWork Experience
IT Section HeadFull Time
Afaq Food & Beverage
Apr 2021 - Nov 2021 -7 months
Egypt , Cairo
- Job Details:Oversee organization computer systems and manage IT teams, Maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting, Back up data and manage network security. - Install, Maintain, and troubleshoot IT Systems
IT Operation Support EngineerFull Time
Orascom Road Construction
Jul 2020 - Apr 2021 -9 months
Egypt , Cairo
- Job Details:Serve as the first point of contact for users seeking technical assistance over the phone, Email and remotely, identifying hardware and software solutions, Diagnosing and repairing faults, resolving network issues, Installing and configuring hardware and software, Replacing the necessary hardware parts. - Design, Manage and maintain domain controller structure, file server including user/group administration, security permissions. - Administrate servers and/or virtual servers, Laptop and desktop workstations, Printers, Access points, Switches, Copiers, and Security Cams to ensure system architecture components work together seamlessly. - Support users on how to deal with MS Office 365 Suite, (Email, Calendar, Distribution groups, Teams, SharePoint /OneDrive). - Monitoring system resources and conducting the annual software & devices component inventory. - Escalate urgent issues to support leads and front-line manager.
Education
Bachelor's Degree in Information System
New Cairo AcademyJan 2006
Achievements
- Microsoft Dynamics AX R2 - From scratch IT Infrastructure & Data Center. - Design, Configure Help Desk Ticketing System. - Manage Engin Service Desk Plus
Skills
- Spiceworks
- MSCA
- MS OFFICE 365
- Hyper-V
- Vmware
- Information Technology (IT)
- System Administration
- Computer Maintenance
- Qnap
- MCSE
View More
Languages
English
Advanced