Walid Arafat

Medical personal assistantFull Time

• Job Details: Managing the clinics for three heavy flow consultants  Booking appointments  Booking Surgeries  Communicating with patients and hospitals in London via phone and email  Handling complaints when occurred  Keeping a database of all the patients and their clinic outcome  Increasing the flow of patients by providing excellent service and managing the clinics in efficient way  Collecting payment from the patients or the insurer  Writing clinic letters and booking forms on behalf of the consultants

Operations ManagerFull Time

• Job Details:Leading the customer service and aftersale teams  handling level 3 and 4 complaints  pushed and implemented new workflow for the company and assisted in their transformation to Odoo system  Keeping up with inventories and factory supply chain.  handling logistics and assigning deliveries  responsible for online sales and b2b sales  manage the showroom  following up with Inventory, suppliers and stock  Making the Production Plans and following up with each order status

Operations SpecialistPart Time

• Job Details:•Created environment of teamwork, collaboration, and open communication by empowering employees with relevant training. •Protected workers by verifying safe working practices, documenting accidents, and revamping deficient procedures to eliminate recurrence. •Kept team operations consistent with well-established and clear departmental requirements. •Supervised the EWS program and the Quality team •worked closely with owners and operators to ensure all their needs are satisfied