Walid Wafik Abouzeid

Head of tellers and branch operationFull Time

• Job Details:Main responsibilities -Proceeding Start and end of day for the branch and taking the reports of any pending authorization and any transactions to be processed on the day. -Authorize the teller’s transaction which is above their limits and monitor their transactions from time to time to avoid any cash differences. -Conduct daily physical cash checking for all tellers to ensure all their cash is tally and matching the vault cash position with the reports in a joint custody on daily basis. -Order cash to meet daily transaction needs and contact the insurance company to cover any excess if the available cash more than the branch cash limit. -Check for failed transaction issues and the balance of debits and credits. -Informed and updated team about all operational, procedural and policy changes. -Quarterly review of the key register & Annual exchange of keys with the backup keys. -Daily reconciling/proofing of branch suspense accounts and MC account. -Ensured all transactions performed are in accordance with established policies and procedures -Conduct a random checking of the teller’s vouchers with the reports including cash deposits, withdrawal and transfers to ensure zero error rate transactions. -Provided excellent customer service and Cross sell the bank products to achieve the branch target. @Operational -Review and completion of daily reports. -Consistency of branch operations, adherence to all Bank policies and procedures -Consistency of customer service levels by leading by example and adhering to Customer Service Profiles (CSP) expectations. -Ensuring that customer service and staffing needs are met. This includes -Maintaining a cash drawer and a complete understanding of the teller function. -Accurate daily settlement of cash drawer and vault -Open and close the branch as well as general supervision of Teller staff. -Manage the branch cash levels and Teller cash levels to ensure compliance with Bank policies. -Process deposits to accounts, including verification of cash, verification of Endorsements. -Process various types of payments, loans, safe deposit box.