WA

Walid AboElEla

Advisor, Account Services Management at RSA

Cairo, Egypt

Work Experience

  • Advisor, Account Services ManagementFull Time

    RSA

    Nov 2022 - Present -2 yrs, 7 months

    Egypt , Cairo

    • Technical Account ManagerFull Time

      Tpay

      Jul 2021 - Nov 2022 -1 yr, 4 months

      Egypt , Cairo

      • Senior Customer Service ManagerFull Time

        Orange Business Services

        Sep 2020 - Jun 2021 -9 months

        Egypt , Cairo

        • Customer Service ManagerFull Time

          Orange Business Services

          Oct 2018 - Sep 2020 -1 yr, 11 months

          Egypt

            • Education

            • Bachelor's Degree in Electronics and Communications

              Arab Academy for Science, Technology and Maritime Transport (AAST)

              Jan 2009 - Jan 2014 - 5 yr

            Skills

            • Customer Service
            • Service Level Management
            • Microsoft Office

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            • Spanish

              Beginner

            Training & Certifications

            • Certified ScrumMaster - CSM

              2020

            • ITIL Intermediate Certificate in IT Service Transition

              2018

            • ITIL foundations V3

              2018
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