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Walid Essam El Din Abdel Aziz

Head Of Alternative Channels at Egyptian Gulf Bank

Heliopolis, Cairo, Egypt

Work Experience

  • Head Of Alternative ChannelsFull Time

    Egyptian Gulf Bank

    Feb 2018 - Present -7 yrs, 4 months

    Egypt , Cairo

    • Job Details: 2018 – Present : Head Of Alternative Channels - Managing The Following Units : Call Center : Inbound – Outbound – Training – Quality & Customer Survey . ATM Business : Network Expanding - Network Profitability – Network Availability . Card Fraud Unit : Card Skimming monitor – Stolen Card Monitoring – Card Usage - Branch Support : Managing All Related Branch Support Subjects within The Client Direct Touch Scope. Digital Banking Projects : Fawry – E Finance – ATM New Services – E Wallet . Administrative & Contracting : Manage ,Handling Contracts Issuance & Relative SLA Agreements .

  • Manager- Financial Accounting Advisory Services.Full Time

    Emirates NBD Bank

    Sep 2013 - Jan 2018 -4 yrs, 4 months

    Egypt , Cairo

    • Job Details: 2013 – 2018 : Card Center Manager ATM Network Managing – Cards & Campaigns – Card Fraud – Governmental Payments Handling Business Relations with External Service Providers ( EBC - NCR –Network International ) ATM Installation , ATM Financial Scope And Profitability , ATM Reconciliation , ATM Hacking Defense Scope , Card Processing , Card Delivery , Monitoring Card Fraud Unit , Handling Contracting & SLA Scope With Related Service Providers .

  • ManagerFull Time

    Banque National De Paris

    May 2001 - Sep 2013 -12 yrs, 4 months

    Egypt , Cairo

    • Job Details: 2001 – 2004 : Branch Operation & Internal Control – Head Office . Ensure Day To Day Branch Operational Business & Work Flow – Ensure Service Quality , KPI’s Are Met at all Operational Level.  2004 – 2006 : Prestige & Priority Clients Deputy Manager . Handling HNC & Prestige Clients Requests & Complains within The Multinational Business Level.  2006 – 2008 : Quality Control Deputy Manager . Ensure Policies & Procedures are Applied – Provide Risk Assessments For Business Units , Ensure Operational Risk & BCP Events Are Applied And Reported .  2008 – 2011 : Branches Centralized Operations Deputy . Coaching & Training Branch Operation Teams – Investigate & Solve daily Operations Problems Related To Shortage & Overage Teller Closing Balance , Main Vault Closing Balance , Unverified Signature Verification's , Participate In All UAT Testing , Review Branches Audit Reports , Monitor Daily Control Functions , Create Staff Awareness , Monitor ATM Custody Over Branches , Handle Efficient Branch Operation Staffs Backup .  2011 – 2013 : Cash Management . Handling Corporate Cash Flow & Shipment Service On a Daily Basis through CIT Service Provider.

    • Education

    • Bachelor Of Commerce in Accounting and Finance

      Cairo University (CU)

      Jan 1990 - Jan 1995 - 5 yr

    • High School - Thanaweya Amma

      College De La Salle

      Jan 1990 

    Achievements

    * Installing ATM Network Over 3 Multinational Banks . * Contact Center Management . * 11 Fraud Case Investigation up to 3 M EGP. * Branch Support Efficiency Plan Applied Over 2 Banks. * Strategic Road Map Designed For 1 Bank ( Lead To Cost Reduction 3.2 Millions / Per Year ). * Matrix Road Map Related To Digital Payment Over 1 Bank & Service Applied ( E Wallet - Fawry Pay - ITM - Financial Inclusion Pay ).

    Skills

    • ATM
    • Banking Operations
    • Microsoft Word,excle,Finacle,Power Points
    • digital banking
    • Retail Banking
    • Customer Service - Finance - Wealth - Communication Skills

    Languages

    • English

      Advanced

    • French

      Intermediate

    Training & Certifications

    • FACTA , Management Skills , Time Management , High Network Clients Service and Support , Visa On Line,Money Laundery

      CBE·2015
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