WM

Waleid Mohamed

Customer Support Representative at Doc Medical Center

Doha, Qatar

Work Experience

  • Customer Support Representative

    Doc Medical Center

    Feb 2023 - Present -2 yrs, 4 months

    Qatar

    • Job Details:Provided exceptional customer service to patients and visitors. Assisted with appointment scheduling and patient inquiries. Managed patient records and ensured confidentiality. Coordinated with medical staff to facilitate smooth operations.

  • Customer Support Representative

    Hamad General Hospital

    Feb 2020 - Feb 2023 -3 yrs

    Qatar

    • Job Details:Delivered high-quality service to patients and hospital visitors. Handled patient registration and appointment bookings. Addressed patient concerns and provided information on hospital services. Collaborated with healthcare professionals to enhance patient experience.

  • Supervisor and Digital Marketing

    Khairat Doha's Popular Kitchens

    Feb 2019 - Feb 2020 -1 yr

    Qatar

    • Job Details:Supervised a team of customer service representatives. Developed and implemented digital marketing strategies. Analyzed market trends and adjusted campaigns accordingly.

    • Education

    • Bachelor's Degree in Computer and Electronic Systems Software Engineering

      university of science and technology

      Jan 2016 - Jan 2016 - 0 Month

    Skills

    • Customer Service
    • Digital Marketing
    • Team Leadership
    • Technical Skills
    • Problem-Solving
    • Communication
    • patient management
    • Conflict Resolution
    • Social Media
    • Content Creation
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