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Waleed Qotb El Sayed Qotb

Customer Service Adviser at Vodafone International Services (Ireland Account )

6th of October, Giza, Egypt

Work Experience

  • Customer Service Adviser Full Time

    Vodafone International Services (Ireland Account )

    Nov 2016 - Present -8 yrs, 7 months

    Egypt , Giza

    • Job Details:Build a good Rapport with Clients over the phone. Respond promptly to customer inquiries (Technical and Billing ) Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle customer and service inquiries. Manage customers accounts. Follow up on customer interaction.
  • Education

    • Bachelor's Degree in Accounting and Finance

      Kafrelsheikh University (KFS)

      Jan 2013 - Jan 2016 - 3 yr

    • High School - Thanaweya Amma

      Elshahid AbdElmuniem Riad Military School

      Jan 2012 

    Activities

    • PR at Enactus

      Student Activity

      Sep 2012 - Mar 2013 -6 months

    Skills

    • Accounting
    • Human Resources
    • Public Relations
    • Microsoft Office
    • Peach tree

    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner
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