Basic Info

Waleed Qotb

1 year

Elsheikh Zayed, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Advisor at Vodafone International Services (Ireland Account )

Experience Details

Customer Service Advisor

Customer Service/Support

Entry Level

Build a good Rapport with Clients over the phone.
Respond promptly to customer inquiries (Technical and Billing )
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle customer and service inquiries.
Manage customers' accounts.
Follow up on customer interaction.


Company Details

Vodafone International Services (Ireland Account ) (multinational)

6Th October, Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg - www.vodafone.ie

Nov 2016 to present (8 months)
PR at Enactus (student activity)

Experience Details

PR

Marketing/PR/Advertising , Media/Journalism/Publishing

Student

N/A


Company Details

Enactus (student activity)

Egypt

N/A

Sep 2012 to Mar 2013 (6 months)

Education

Bachelor's Degree in Accounting and Finance

Education Details

Bachelor's Degree

Accounting and Finance

Kafr El-Sheikh University, Egypt

C / Good / 65 - 75%

N/A

N/A

Kafr El-Sheikh University
2013 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elshahid AbdElmuniem Riad Military School

Egypt

2012

A / Excellent / 85 -100%

N/A

Elshahid AbdElmuniem Riad Military School
2012
This profile is fresh!
Last update 14 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And FinanceAdaptiveArabicCustomer ServiceCustomer Service AdvisorEnglishFlexibleFrenchHandles StressHard WorkerHuman ResourcesJournalismLeaderMarketingMediaMicrosoft OfficePRPeachtreePublic RelationsPublishingSupportTeam PlayerTelecommunicationsVodafone International Services (Ireland Account )

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Intermediate

: Advanced

: Intermediate

French

French

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Beginner

: Medium

:

Less than 1 year

Peachtree

Peachtree

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Accounting

Accounting

: Beginner

: Extreme - I love it!

:

1-3 years

Public Relations

Public Relations

: Beginner

: High

:

Less than 1 year

Human Resources

Human Resources

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Hard worker, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

www.linkedin.com/in/waleed-qutb-56aa73116Facebook.com\waleed.q.alashry

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