Waleed Hamed AbouHeif

IT Quality Assurance specialistFull Time

• Job Details:- Acting as IT SPOC for external and internal corporate auditing. - Developing processes designing with Stakeholders and ensure their proper alignment with the corporate processes. - Performing IT internal auditing and IT configuration management. - Guiding, enhancing and monitoring all IT processes to ensure the quality. - Monitoring the overall operation to ensure meeting the SLA on IT incidents. - Preparing quality documentation and reports by collecting, analyzing and summarizing information and trends. - Maintaining the level of quality throughout the software life cycle. - Conducting formal and informal reviews at pre-determined points throughout the development life cycle. - Reviewing the product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable. - Involved in the planning and execution of internal audit procedures and the creation of internal audit reports. - Preparing reports to highlight issues and problems and distributing the reports to the relevant people. - Attending meetings with auditees to develop an understanding of business processes.

Retail and Customer Site Technical Support SpecialistFull Time

• Job Details:• Performing CSO daily tasks of technical issues using established performance Tools and procedures & handling customer site technical and new installation visits as well. • Perform Tasks and procedures related to systems updates for new customers Pending Installation and old Customers. • Managing daily CPE stock report. • Configuring ADSL CPE and other configuration; wireless…etc., • Analyzing, identifying errors & creating tickets for any other related escalation to handle Customer problems. • Updating existing tickets for CSO visitors (customers). • Reporting to CSO or visit senior.