Waleed Muhammed Ibrahim

Vodafone Egypt

• Acquisition corporate salesFull Time

  Mar 2021 - Sep 2021 -6 months

  Egypt , Cairo

  • Job Details:1-Leading project of Acquisition sales for SME & SOHO account though Telesales team 2-Building the project from its inception and working on it to open accounts for clients who hold a commercial register and tax card, and achieve great success.
• Quality advisorFull Time

  Dec 2020 - Apr 2022 -1 yr, 4 months

  • Job Details:1-Quality assurance specialists are responsible for monitoring, inspecting, and proposing measures to correct or improve a company's final products and service and processes in order to meet established quality standards. 2-Monitoring Corporate sales calls and Deals. 3-Coaching with sales agents to avoid the Mistake . 4-Making sure there is no Gap in your system if we found any Gap we working to solve an issue . 5-Training new sales agents. 6-Creating training materials. 7-Making recommendations for improvement. 8-Preparing the necessary reports on the status of sales, problems and the extent of sales improvement .
• Testing AssistantFull Time

  Sep 2019 - Jan 2020 -4 months

  • Job Details:1-Testing IVR for corporate sales (16247). 2-Making sure from all information in IVR Flow 3-Testing Routing 4-Adding new discerptions for Tariffs and corporate sales products.
• Telesales RepresentativeFull Time

  Sep 2018 - Dec 2020 -2 yrs, 3 months

  Egypt , Cairo

  • Job Details:Telesales representatives play a vital role in generating leads for the sales team. They contact potential and existing customers by phone to inform them of their company's products, services and offers. Telesales agents also receive phone calls of people responding to direct marketing and advertising campaigns. 1-Contacting potential or existing customers to inform them about a product or service using scripts 2-Answering questions about products or the company 3-Asking questions to understand customer requirements and close sales. 4-Direct prospects to the field sales team when needed 5-Enter and update customer information in the database 6-Take and process orders in an accurate manner 7-Handle grievances to preserve the company’s reputation 8-Go the “extra mile” to meet sales quota and facilitate future sales
• Customer Service RepresentativeFull Time

  Sep 2017 - Sep 2018 -1 yr

  Egypt , Cairo

  • Job Details:1- Attracts potential customers by answering service questions; suggesting information about other services. 2-Opens customer accounts by recording account information. 3- Maintains customer records by updating account information. 4- Resolves service problems by clarifying the customer's complaint; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. 5-Maintains financial accounts by processing customer adjustments. 6-Recommends potential services to management by collecting customer information and analyzing customer needs. 7- Prepares service reports by collecting and analyzing customer information.