Waleed Ahmed Morad

Senior Manager Broadband support and customer serviceFull Time

• Job Details:• Broadband support, Customer service, Retention and follow up Senior Manager Business Skills: • Meet Company Objectives • Increase company income • Save company recourses • Increase and Saving customer data base • Customer retention planning and execution • High level of customer Satisfaction • Speed up activation Cycles Personal key competences: • Customer Oriented • Motivation Skills • Organized • Stability • Team Work • Communication skills • Project Management • Work dedication Customer Facing Skills: • Patience • Clear communication skills • Knowledge of the Product/Service • Acting skills • Ability to ‘read’ customers • Goal-oriented focus • Carefully Listening • Closing ability

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