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Waleed Hewalla

Service Delivery Manager at Ejada

Nasr City, Cairo, Egypt

Work Experience

  • Service Delivery ManagerFull Time

    Ejada

    Apr 2022 - Present -3 yrs, 2 months

    • PMOFull Time

      GCS

      Jul 2019 - Mar 2022 -2 yrs, 8 months

      Egypt

      • Program ManagerFull Time

        Alkimam Group

        Nov 2017 - Dec 2019 -2 yrs, 1 month

        • Senior SAP Project ManagerFull Time

          PFS

          Aug 2016 - Aug 2018 -2 yrs

          Egypt

            • Education

            • MBA in Business Administration

              Ain Shams University (ASU)

              Jan 2013 - Jan 2017 - 4 yr

            • Bachelor's Degree in Information Technology

              Faculty of Engineering

              Jan 1996 - Jan 2001 - 5 yr

            • High School - Other

              Ain Shams University (ASU)

              Jan 2016 

            Achievements

             Rated one of the most successful IT Project in marine service in Egypt (Oct 2015) By Ministry of transportation and ACCIT.  leading 6 projects to achieve company goal, Leading ERP implementation for 5 projects, and leading ITIL & Agile implementation in three projects  IT Management: Successfully guide team to attain organizational and account commitments.  Client Relationship Management: Execute compliant and quality delivery of required actions with sense of urgency.  Defined processes and tools best suited to each project

            Skills

            • IT project Managment
            • Problem Solving
            • Operation Management
            • Software Company
            • SAP Implementation
            • ERP Implementation

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • SAP Activate Methodology

              Agile·2018

            • PMP

              PMI·2016

            • ERP oracle project managment

              Horizon·2013

            • ITIL Foundation

              ITIL·2008
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