Waleed Hashem

Public Relation & Immigration Specialist. Full Time

• Job Details:Public Relation  Arranging visa (work permit, spouse sponsored visa, visit visa etc.), Collecting all appropriate documentation necessary for visa and permits required to be processed & Responding to staff queries on visa/labour/passport related matters.  Scheduling staff’s visa, medical, coordinating with other internal and external departments & Ensuring all visa, medical and labour permits are up to date and arrange timely renewals.  Organise visas for business related travel for managers as required & Assisting in all general inquiries concerning labour and immigration matters.  Providing admin support as needed. Immigration Specialist  Creating and maintaining immigrant and non-immigrant files using SMART .  Classifying, attaching, distributing and tracking all incoming immigration correspondence (paper and electronic), including certificates (legalization and attestation for all nationals), visa applications, emirates ID applications.  Bringing to the attention of Management, problems encountered in the sorting and cross-checking of documents or files  Organizing and pre-screening incoming immigration application for completeness and advising the client any application which is incomplete, indicating what further information/document are required.  Facilitating the Emirates ID applications and accompanied visits for finger prints to the Emirates Identity Authorities.  Facilitating the medical examination process by organizing the application and physically assisting clients to the medical centers.  Arranging and assisting visitor and multi – entry visas, employment visas, family sponsorships, maids and driver’s visa etc.  Filing and tracking issued visas validity in SMART, for easy reference  Locating and referring to clients, as requested  Rotating to perform other duties as directed by the Management  Collecting latest updates regularly from DNRD, MOL, DMCC, JAFZA, Tecom, DIFC etc.

Customer Service Representative & Retail Sales Executive Full Time

• Job Details:  Analyze customer feedback and deal effectively with customer queries , Negotiate special deals with clients and monitor and approve invoices.  Uphold knowledge of products or services including their rates and other specifications.  Refunds and compensation if necessary.  Recognized for delivering quality and products and for developing loyal customers, resulting in impressive sales.  Researched requests, checked availability, and if necessary recommended alternative products.  Handled customer inquiries and complain.  Resolved billing and service complaints and referred grievances to designated departments for investigation.  Completed and maintained reports, such as time, production records and inventories, and tested results.  Solved operational problems and provided technical assistance with equipment and process techniques.

Public Relation& Customer Service Representative Full Time

• Job Details: Process and arrangement of required documents to establish new companies & industries including M.O.A & Notary from courts.  VIP services – Attend Queries & associate clients during processes.  Promote positive ongoing customer relationships and serve as a problem-solver and resource to customers.  Lead continuous improvement in service delivery & productivity performance.  Gain a clear understanding of customers' businesses and requirements.  Liaise with suppliers to check on the progress of existing orders.  Clearing Documents at the Department of Economic Development, Labor Office and Immigrations.  Office Rental Guide.