WG

Waleed Gamal

Care Quality lead at Careem

Helwan, Cairo, Egypt

Work Experience

Careem

  • Care Quality leadFull Time

    Dec 2020 - Present -4 yrs, 6 months

    Egypt , Cairo

    • Job Details:Leading quality based projects to ensure the vendors are on the track of achieving their quality numbers

  • quality analystFull Time

    May 2019 - Dec 2020 -1 yr, 7 months

    • Call Center ExecutiveFull Time

      Jan 2018 - Apr 2019 -1 yr, 3 months

      Education

      • Bachelor's Degree in science

        Cairo University (CU)

        Jan 2017 

      Skills

      • Call Center
      • Communication skill
      • CRM
      • CRM System
      • Quality Assurance
      • SQL
      • google sheets
      • Customer Service
      • email support

      Languages

      • Arabic

        Fluent

      • English

        Advanced

      Training & Certifications

      • Google data studio

        Google·2021

      • Google data studio

        Google·2021

      • SQL Essential training

        Linkedin learning·2021

      • SQL Essential training

        Linkedin learning·2021

      • Six Sigma white belt

        Six Sigma institue·2021

      • Six Sigma white belt

        Six Sigma institue·2021

      • data analysis challenger

        udacity·2020

      • data analysis challenger

        udacity·2020
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