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Waleed Moussa Ezzo

Sales Manager at ICDL Arabia

Nasr City, Cairo, Egypt

Work Experience

  • Sales ManagerFull Time

    ICDL Arabia

    Aug 2016 - Present -8 yrs, 10 months

    Egypt , Giza

    • Senior Account Manager Full Time

      Egyptian Life Takaful

      Oct 2015 - Aug 2016 -10 months

      Egypt , Cairo

      • Job Details:- Manage multiple accounts; develop positive working relationships with all customer touch points. - Drive client retention, renewals, upsells and client satisfaction. - Prepare campaign insights reporting, including analysis and research. - Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues. - Work closely with Finance on billing set up and invoicing. - Build and maintain strong customer relationship through regular meetings and communications.
    • Center Director Full Time

      Berlitz

      Jun 2015 - Aug 2016 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:-Supervise Customer Service Work Detailed Below. -Offering Services for Companies. -Modify Training Plans According To Market Needs. -Dealing with Instructors for Training Plans. -Training for New Employees. - Ensure compliance with company standards and procedures. - Identify problems in operations process and resolve them in quickly and timely manner.
    • Assistant Center Director Full Time

      Berlitz

      Jan 2014 - Jun 2015 -1 yr, 5 months

      Egypt , Cairo

      • Job Details:-Serving New Customers -Handle Phone Calls -Sales Indoor and Sometimes Outdoor For Companies -Customer Care after Applying. -Presenting Company Services in Conferences -Group Presentations. - Office Work.
    • Education

      • Bachelor's Degree in business administration

        Modern Academy for Engineering and Technology (MIS)

        Jan 2010 

      Skills

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      Languages

      • English

        Fluent
      • Arabic

        Fluent
      • Spanish

        Intermediate

      Training & Certifications

      • Digital Marketing

        ICDL Arabia·2018
      • Cyber security

        ICDL Arabia·2018
      • Recruitment course

        Talent hub·2017
      • Train of Trainer

        ICDL Arabia·2016
      • ITIL

        2015
      • CFA

        2014
      • Tommy Hilfiger Customer serves training

        Tommy Hilfiger·2010
      • ICDL

        2009
      • Communication skills

        Zidny·2008
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