
Waleed Moussa Ezzo
Sales Manager at ICDL Arabia
Nasr City, Cairo, EgyptWork Experience
Senior Account Manager Full Time
- Job Details:- Manage multiple accounts; develop positive working relationships with all customer touch points. - Drive client retention, renewals, upsells and client satisfaction. - Prepare campaign insights reporting, including analysis and research. - Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues. - Work closely with Finance on billing set up and invoicing. - Build and maintain strong customer relationship through regular meetings and communications.
Center Director Full Time
Berlitz
Jun 2015 - Aug 2016 -1 yr, 2 months
Egypt , Cairo
- Job Details:-Supervise Customer Service Work Detailed Below. -Offering Services for Companies. -Modify Training Plans According To Market Needs. -Dealing with Instructors for Training Plans. -Training for New Employees. - Ensure compliance with company standards and procedures. - Identify problems in operations process and resolve them in quickly and timely manner.
Assistant Center Director Full Time
Berlitz
Jan 2014 - Jun 2015 -1 yr, 5 months
Egypt , Cairo
- Job Details:-Serving New Customers -Handle Phone Calls -Sales Indoor and Sometimes Outdoor For Companies -Customer Care after Applying. -Presenting Company Services in Conferences -Group Presentations. - Office Work.
Education
Bachelor's Degree in business administration
Modern Academy for Engineering and Technology (MIS)Jan 2010
Skills
- Microsoft Office
- -Excellent verbal and written Communication Skills
- Can develop and maintain good Communications with others
- Can easily, smoothly deliver and explain ideas and concepts to others.
- Excellent verbal and written Communication Skills
- Ability to work both in team and independently.
- Ability to learn and retain new knowledge quickly
- Determined, Confident, and Self-esteem.
- Leadership, Management, and Professional in Time Scheduling
- Internet skills.
View More
Languages
English
FluentArabic
FluentSpanish
Intermediate
Training & Certifications
Digital Marketing
ICDL Arabia·2018Cyber security
ICDL Arabia·2018Recruitment course
Talent hub·2017Train of Trainer
ICDL Arabia·2016ITIL
2015CFA
2014Tommy Hilfiger Customer serves training
Tommy Hilfiger·2010ICDL
2009Communication skills
Zidny·2008