Waleed El-Gindy

Call Center DirectorFull Time

• Job Details:• The connection that keeps the company operating efficiently and effectively which requires the ability to take responsibilities seriously, and operate with high levels of consistency, and follow up with company's rules, policies and procedures. • The connection that keeps the company operating efficiently and effectively which requires the ability to take responsibilities seriously, and operate with high levels of consistency, and follow up with company's rules, policies and procedures. • The connection that keeps the company operating efficiently and effectively which requires the ability to take responsibilities seriously, and operate with high levels of consistency, and follow up with company's rules, policies and procedures. • Provide inspired leadership for the organization. • Make important policy, planning, and strategy decisions. • Oversee budgeting, reporting, planning, and auditing. • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations. • Work with the board of directors to determine values and mission, and plan for short and long-term goals. • Build connections among managers, partners, and employees. • Determine operational strategies (Performance reviews, Capacity planning, Cost/Benefit analyses). • Establishing (Technical Specifications – Production - Quality – Customer Service standards). • Contributing information and analysis to organizational strategic plans and reviews. • Meet call center financial objectives (Estimating necessities - Correcting overspending - Analyzing cost variance and scheduling expenses). • Accomplish company goals by accepting ownership for accomplishing new and different requests and add value to job accomplishments.

Tier 2 E-mailing/Tickets - Dubai/ Saudi Arabia/ Egypt/ South AfricaFull Time

• Job Details:• Tier 2 E-mailing/Tickets - Dubai/ Saudi arabia/ Egypt/ South Africa ▪ Be Proactive in regards to the improvement of processes and procedures. ▪ Communicate positively with all involved parties in order to facilitate customer’s reception of the expected distinguished service. ▪ Create and promote an environment that fosters both individual and team advancement to ensure the outstanding delivery of customer experience. ▪ Mentor and support new employees. ▪ Use the job tools ( Systems & Computers ) effectively. ▪ Meeting service level in handling all transactions measured through productivity reports.

E-CSRFull Time

• Job Details:E-CSR – Handling tickets passed on customer survays as devloping the customer satisfaction, as handling the most complicated cases to save the company’s code.