
Waleed Mohamed Awny
Sales & Project Engineer at United Distributors
Mokattam, Cairo, EgyptWork Experience
Sales & Project EngineerFull Time
United Distributors
Nov 2020 - Present -4 yrs, 7 months
Egypt , Cairo
Senior Sales & Support EngineerFull Time
Sagueny Group
May 2019 - Nov 2020 -1 yr, 6 months
Egypt , Alexandria
- Job Details:● Responsible for The territory of Middle East & North Africa in the Food Packaging and Processing industry. ● Handling personnel training on new machinery provided from our 23 European partners. ● Performing scheduled maintenance for machinery & devices within my region ● Providing quotations and invoices for said Machinery. ● Following up on geratated quotes to help finalize deals generated by the team ● Generating & qualifying leads and potentials through client meetings and field visits . ● Tailoring & providing assistance to customers to help provide the best solution. ● Performing demos and presentations on regular basis to stakeholders and department heads .
Lead Electromechanical EngineerFull Time
XYZ Engineering ltd
Apr 2018 - May 2019 -1 yr, 1 month
United Kingdom , London
- Job Details:• Lead and managed a team of engineers through the full manufacturing cycle in the project. • Architected the solution to deliver a performant and reliable Garage electronic solution, including electrical and mechanical design, manufacturing, assembly and testing. • Handled the selection and procurement of electrical and mechanical parts to satisfy requirements. • Developed a prototype as a Minimal Viable Product, showcased to main stakeholders for approvals. • Supervised the electric circuit design and building, including prototyping and simulation. • Managed the PCB design and manufacturing upon approval of the prototype electrical circuit. • Conducted a market research, then selected and procured the satisfactory motor, gearbox, and mechanical parts, that fit solution architecture and project requirements. • Aligned and coordinated with Siemens distributors for them to provide the hardware as per timeline. • Reported directly to senior management on a regular basis, reporting progress, output measurements, hardware selection, budget changes, and performance of the Garage e-solution. • Weekly meetings with the team to assure the delivery of project as per milestones.
Technical Support OfficerFull Time
Vodafone
Apr 2016 - Apr 2018 -2 yrs
Egypt
- Job Details:• Technical Account Advisor assigned to the territory of United Kingdom (England, Scotland, Ireland) • Provided live support to UK customers technical queries, account and network issues. • Handled escalations and complaints, coordinated with the TSA team, to resolve escalations. • Managed and supervised the technical team responsible for internet and network issues. • Awarded the Top-performer certificate for August 2017, for dedication and outstanding performance • Awarded the Top-performer certificate for Quarter: February - April 2017 for outstanding performance • Executed quality assurance process, monitored the performance of first-line customer support team. • Conducted one-to-one performance reviews with the customer support team, to assess their performance, advise on KPIs, and provided guidance on methods to improve support quality. • Promoted to the quality assurance team, performed live observation of customer-service calls. • Reported directly to the Vodafone UK Site Leader, on a regular basis, on quality scope and violations • Regularly reported to team managers on low-performers KPIs.
Education
Bsc in Electromechanical Engineering
Alexandria University (ALEXU)Jan 2018
High School - American diploma
Pioneers International SchoolsJan 2010
Achievements
• Awarded the Top-performer certificate for Quarter: February - April 2017 for outstanding performance • Awarded the Top-performer certificate for August 2017, for dedication and outstanding performance
Skills
Languages
English
Fluent
Training & Certifications
Automotive Vehicle maintanace
El Rizk Auto·2013Automobile Designing
Metawing Technologies ( Hassan, India)·2013Electric devices maintenance
Arab Petroleum Pipelines (SUMED)·2012