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Waleed Mohamed Awny

Sales & Project Engineer at United Distributors

Mokattam, Cairo, Egypt

Work Experience

  • Sales & Project EngineerFull Time

    United Distributors

    Nov 2020 - Present -4 yrs, 7 months

    Egypt , Cairo

    • Senior Sales & Support EngineerFull Time

      Sagueny Group

      May 2019 - Nov 2020 -1 yr, 6 months

      Egypt , Alexandria

      • Job Details:● Responsible for The territory of Middle East & North Africa in the Food Packaging and Processing industry. ● Handling personnel training on new machinery provided from our 23 European partners. ● Performing scheduled maintenance for machinery & devices within my region ● Providing quotations and invoices for said Machinery. ● Following up on geratated quotes to help finalize deals generated by the team ● Generating & qualifying leads and potentials through client meetings and field visits . ● Tailoring & providing assistance to customers to help provide the best solution. ● Performing demos and presentations on regular basis to stakeholders and department heads .
    • Lead Electromechanical EngineerFull Time

      XYZ Engineering ltd

      Apr 2018 - May 2019 -1 yr, 1 month

      United Kingdom , London

      • Job Details:• Lead and managed a team of engineers through the full manufacturing cycle in the project. • Architected the solution to deliver a performant and reliable Garage electronic solution, including electrical and mechanical design, manufacturing, assembly and testing. • Handled the selection and procurement of electrical and mechanical parts to satisfy requirements. • Developed a prototype as a Minimal Viable Product, showcased to main stakeholders for approvals. • Supervised the electric circuit design and building, including prototyping and simulation. • Managed the PCB design and manufacturing upon approval of the prototype electrical circuit. • Conducted a market research, then selected and procured the satisfactory motor, gearbox, and mechanical parts, that fit solution architecture and project requirements. • Aligned and coordinated with Siemens distributors for them to provide the hardware as per timeline. • Reported directly to senior management on a regular basis, reporting progress, output measurements, hardware selection, budget changes, and performance of the Garage e-solution. • Weekly meetings with the team to assure the delivery of project as per milestones.
    • Technical Support OfficerFull Time

      Vodafone

      Apr 2016 - Apr 2018 -2 yrs

      Egypt

      • Job Details:• Technical Account Advisor assigned to the territory of United Kingdom (England, Scotland, Ireland) • Provided live support to UK customers technical queries, account and network issues. • Handled escalations and complaints, coordinated with the TSA team, to resolve escalations. • Managed and supervised the technical team responsible for internet and network issues. • Awarded the Top-performer certificate for August 2017, for dedication and outstanding performance • Awarded the Top-performer certificate for Quarter: February - April 2017 for outstanding performance • Executed quality assurance process, monitored the performance of first-line customer support team. • Conducted one-to-one performance reviews with the customer support team, to assess their performance, advise on KPIs, and provided guidance on methods to improve support quality. • Promoted to the quality assurance team, performed live observation of customer-service calls. • Reported directly to the Vodafone UK Site Leader, on a regular basis, on quality scope and violations • Regularly reported to team managers on low-performers KPIs.
    • Education

      • Bsc in Electromechanical Engineering

        Alexandria University (ALEXU)

        Jan 2018 

      • High School - American diploma

        Pioneers International Schools

        Jan 2010 

      Achievements

      • Awarded the Top-performer certificate for Quarter: February - April 2017 for outstanding performance • Awarded the Top-performer certificate for August 2017, for dedication and outstanding performance

      Skills

      • Sales engineer
      • Support Engineer
      • Food Packaging
      • Food Processing
      • Business Development
      • Customer Service
      • Automotive
      • Mechanical
      • Maintenance Engineer
      • Electric engineering

      Languages

      • English

        Fluent

      Training & Certifications

      • Automotive Vehicle maintanace

        El Rizk Auto·2013
      • Automobile Designing

        Metawing Technologies ( Hassan, India)·2013
      • Electric devices maintenance

        Arab Petroleum Pipelines (SUMED)·2012
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