Waleed Ahmed

Customer Success ManagerFull Time

• Job Details:Manage customer onboarding and product training. Educate customers on the use and benefits of our products and services. Ensure customers get fast time-to-value. Keep clients engaged and regularly using products Build customer loyalty and reduce churn (increasing retention). Developing a positive customer experience and fostering healthy working relationships. Promote the value of the products. Maintain customer satisfaction and have them as promoters Solve customers’ issues and problems proactively. Review customer complaints and concerns and seek to improve the customer experience. Record and report customer feedback to upper management.