Basic Info

Walaa Ali

8 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager (Temporary Job) at Protrade

Experience Details

Office Manager (Temporary Job)

Administration

Experienced (Non-Manager)

January – 2014 till 31st May – 2014
 Designing and implementing office policies.
 Assigning and controlling secretarial functions.
 Delivering spreadsheet reports and presentations regarding the finances and the working of the office to the senior management.
 Preparing meeting planners and taking meeting notes.
 Preparing office correspondences (Emails – Couriers).
 Ensuring communication among various departments in the office.
 Handling public relation activities, customer’s complaints and inquiries.
 Follow-up various business aspects with banks, government, ....etc.
 Designing a filing system and ensuring that this system is maintained and kept up-to-date.
 Ensuring that personnel files are up-to-date and secure and are transferred as per their growth in the organization.
 Maintaining the office budget and keeping track of all expenses.
 Ensuring an adequate supply of stationery and equipment in the office.
 Maintaining the office equipment and scheduling repairs whenever necessary.
 Maintaining company website and its presence on all social media platforms.
 Maintaining confidentiality of sensitive data.
 Managing some HR Functions like recruitment & training arrangements.
 Organizing/Arranging appointments, travel, and accommodation & prepare trip - itinerary.
 Participate in exhibitions and seminars.


Company Details

Protrade

Cairo, Egypt

11-50 employees

Mining and Metals

N/A

Jan 2014 to Jun 2014 (5 months)
Senior Training Coordinator at ASE-Aero Services Egypt-Member of ASE Group

Experience Details

Senior Training Coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Prepare / Update the annual training plan & schedules then track and report on training progress.
 Assist trainers in preparation of materials, handouts, flowcharts and presentations.
 Contact all units & departments for the training needs assessments (TNA) then analyze it to report it to training manager.
 Prepare the department budget in coordination with training manager and finance department.
 Design & execute the monthly training calendar according to the annual training plan.
 Ensure the availability of needed resources and materials before starting the training process.
 Contact all units & departments to coordinate the Training/Refresher courses & set reminders to all.
 Update / maintain training records to all staff, also follow-up with departments updating their training records copies.
 Analyze training feedback & questionnaires then raise reports to managers.
 Follow-up the on job training (OJT) for newly hired employees.
 Contact & negotiate with the external services providers to coordinate for needed training courses.
 Coordinate needed procedures for abroad training (the course registration, payments, visa requirements & applications and travel requirements such as tickets and hotel accommodations).
 Prepare the annual reports /analysis.
 Coordinate all administration tasks & Day-to-Day management for training activities with department colleagues, and other departments.
 Maintain department-filing system updated and ensured that it is organized.


Company Details

ASE-Aero Services Egypt-Member of ASE Group (multinational)

Cairo, Egypt

501-1000 employees

Airlines/Aviation

N/A

Aug 2010 to Oct 2013 (3 years 2 months)
Assistant Training Manager & Deputy Director Assistant at TUV Rheinland Egypt Ltd.

Experience Details

Assistant Training Manager & Deputy Director Assistant

Quality, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

 Prepare & distribute Annual plans to Tutors in Egypt, the Academy in Germany & Clients.
 Handle all training arrangements with trainees [Contact them to arrange courses registration, pre-course forms, payment, exams & certificates].
 Handle preparations of training manuals & materials.
 Translate courses outlines, materials & exams from English to Arabic & Vice Versa.
 Handle course location arrangements [TUV training center, client premises or 5-star hotels]
 The contact person between the company and IMC (Industrial Modernization center & ITC (Industrial Training Council) to arrange Registration, Contacts, follow-up invoices…etc.
 Prepare annual reports & analysis to managers & IRCA (International Register of Certified Auditors).
 Handling different administrative tasks including (Prepare reports, memos, letters and other documents, using word processing, & spreadsheet database to Deputy Manager.)
 Organize & Coordinate internal and external meetings, appointments.
 Prepare & send emails &faxes;.
 Update & maintain filing system.
 Perform others assignments as assigned by the Deputy General Manager.
 Coordinate & Schedule travel arrangements (Visa, flights/hotel booking.)


Company Details

TUV Rheinland Egypt Ltd. (multinational)

Cairo, Egypt

51-100 employees

Accounting and Auditing Services

N/A

Oct 2008 to Jul 2010 (1 year 9 months)
Administrative & Training coordinator at West Wood Languages Centers

Experience Details

Administrative & Training coordinator

Education/Teaching, Training/Instructor

Entry Level

 Distribute new applicants; perform orientations about the center roles, Schedules.
 Collect & Follow up the required official documents from new applicants and file them into “Student’s Graduation file” to maintain filing systems.
 Enter the data on the database regarding students attendance, exam grades, official documents submitted, “Students follow-up sheet”, teachers recommendations and evaluations on students and the “Graduation Project Evaluation”
 Facilitate communication between all trainers, different departments & top management.
 Assist the students in there complains and problems.
 Complete the reports to top management, daily, weekly & monthly.


Company Details

West Wood Languages Centers

Cairo, Egypt

501-1000 employees

Education

N/A

May 2006 to Oct 2008 (2 years 5 months)

Education

Bsc in Accounting

Education Details

Bsc

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

الحوياتي الثانوية بنات

Egypt

2000

A / Excellent / 85 -100%

N/A

الحوياتي الثانوية بنات
2000

Training and Courses

Training/Course Details

Pre-MBA in HR

Jun 2012

Master Business Academy Egypt.

 E-Mail Etiquette & Business Writing.  HR Basics.  Strategic management.  Advanced Management & Leadership.  Marketing Basics.  Financial Management Basics.

Training/Course Details

Basic Orientations of Ground Handling

Aug 2010

ASE-Aero Services Egypt

 Introduction & Basic Operations.  Airlines Passenger Handling & Customer Services Procedures  IATA Dangerous Goods Regulations CAT 09 & CAT 10 Courses  IATA Security Awareness Based on IATA ASTP.

Training/Course Details

IRCA QMS ISO 9001:2008 Auditor/Lead Auditor Course

May 2010

TUV Rheinland Egypt Ltd.

 Realize the business benefits of an improvement based QMS  Understand and apply the process approach  Consider the QMS in terms of the 8 quality management principles  Interpret the requirements of ISO 9001  Relate the requirements of ISO 9001 to ISO 9004  Plan, conduct and report a process-based audit.

Training/Course Details

General English Conversation Course

Jan 2010

Cambridge

 Learn how to use spoken English both fluently and accurately.  Learn how to do Presentation and recycling of structures and vocabulary.  Listen to More listening activities, including new listening exercises in the Self-study section.  Do expanded Self-study section with grammar paradigms and exercises.  Practice Self-study Audio CD with recordings of grammar paradigms and listening texts.

Training/Course Details

ICDL

Jun 2009

Ministry of Communication & Information Technology

 Information Technology (IT)  Windows XP & Internet Explorer.  Microsoft Office (Word, Excel, Access, Power Point & Outlook).

Training/Course Details

8 levels in Business English

Apr 2007

Berlitz Egypt

 Learn how to use spoken English both fluently and accurately.  Know how to write business correspondence, letters and E-mails.  Learn the basics of business and marketing concepts.  Know the basics of business meetings & their effect on work.  Conduct presentation skills.

Training/Course Details

World Class Customer Service

Mar 2008

Dale Carnegie Training Center

 Develop and define customer service skills that enhance the professional relationship with customer.  Resolve customer conflict that recognizes and deals with a variety of customer’s behaviors.  Build decision-making skills that resolve conflict.  Develop negotiation skills.  Reduce work-related stress while satisfying internal customers.

Training/Course Details

Effective Communications and Human Relations skills Seminar

Mar 2007

Dale Carnegie Training Center

 Learn how to deal with others in a better and effective way.  Build links with all kinds of people.  Enlarge the comfort zone in order to have better relationships.

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Dec 2005

Future Generation Foundation

 Developed Language and Computer Skills  Enhance Presentation & Project Development Skills.  Acquire Basic Business Skills including Marketing, Sales, Accounting, Business Correspondence and Report Writing

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Last update 4 days ago.

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Profile Skills and Keywords

8 Levels In Business EnglishASE-Aero Services Egypt-Member Of ASE GroupAccountingAccounting And Auditing ServicesAdministrationAdministrative & Training CoordinatorAirlinesArabicAssistant Training Manager & Deputy Director AssistantAviationBasic Business Skills Acquisition (BBSA)Basic Orientations Of Ground HandlingCreativeCustomer ServicesDetails-orientedEducationEffective Communications And Human Relations Skills SeminarEnglishGeneral English Conversation CourseHard WorkerHuman Resources (HR)ICDLIRCA QMS ISO 9001:2008 Auditor/Lead Auditor CourseMS WordMicrosoft ExcelMicrosoft PowerPointMining And MetalsOffice Manager (Temporary Job)OrganizerPre-MBA In HRQuality AssuranceQuality ControlQuality Management SystemsSenior Training CoordinatorTUV Rheinland Egypt Ltd.Team PlayerTrainingWorld Class Customer Service

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Word

MS Word

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

5-7 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Services

Customer Services

: Advanced

: High

:

5-7 years

Training

Training

: Advanced

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Advanced

: High

:

5-7 years

Quality Management Systems

Quality Management Systems

: Intermediate

: Medium

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Details-oriented, Team Player

looking for opportunity in Training/HR

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