Basic Info

Walaa Ali

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Office Manager (Temporary Job) at Protrade

Experience Details

Office Manager (Temporary Job)

Administration

Experienced (Non-Manager)

• Assigning and controlling secretarial functions.
• Prepare spreadsheet reports and presentations regarding the finances and the working of the office to the senior management.
• Maintaining the office budget and keeping track of all expenses.
• Ensure an adequate supply of stationery and equipment in the office.
• Prepare meeting planners and taking meeting notes.
• Prepare office correspondences (Emails – Couriers).
• Organizing/Arranging appointments, travel, and accommodation & prepare trip - itinerary.
• Handle public relation activities, customer’s complaints and inquiries.
• Follow-up various business aspects with banks, government,….etc.
• Design and maintain the filing system is up-to-date.
• Maintaining the office equipment and scheduling repairs whenever necessary.
• Manage some HR Functions like recruitment & training arrangements.
• Ensure that personnel files are up-to-date and secure and are transferred as per their growth in the organization.


Company Details

Protrade

Cairo, Egypt

11-50 employees

Mining and Metals

N/A

Jan 2014 to Jun 2014 (5 months)
Senior Training Coordinator at ASE-Aero Services Egypt-Member of ASE Group

Experience Details

Senior Training Coordinator

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Prepare / Update the annual training plan & schedules then track and report on training progress.
• Prepare the annual reports /analysis.
• Contact all units & departments for the training needs assessments (TNA) then analyze it to report it to training manager.
• Prepare the department budget in coordination with training manager and finance department.
• Ensure the availability of needed resources and materials before starting the training process.
• Assist in preparation of materials, handouts, flowcharts and presentations.
• Design & execute the monthly training calendar according to the annual training plan and contact all units & departments to coordinate the Training/Refresher courses & set reminders to all.
• Update / maintain training records to all staff, also follow-up with departments updating their training records copies.
• Analyze training feedback & questionnaires then raise reports to managers.
• Follow-up the employees on job training (OJT) report.
• Contact & negotiate with the external services providers to coordinate for needed training courses.
• Coordinate abroad training procedures (the course registration, payments, visa requirements & applications, travel tickets and hotel accommodations).
• Coordinate all administration tasks & Day-to-Day management for training activities with department colleagues, and other departments.
• Maintain department-filing system updated and ensured that it is organized.


Company Details

ASE-Aero Services Egypt-Member of ASE Group (multinational)

Cairo, Egypt

501-1000 employees

Airlines/Aviation

N/A

Aug 2010 to Oct 2013 (3 years 2 months)
Assistant Training Manager & Deputy Director Assistant at TUV Rheinland Egypt Ltd.

Experience Details

Assistant Training Manager & Deputy Director Assistant

Quality, Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Prepare & distribute Annual plans to the Tutors in Egypt, the Academy in Germany and the Clients.
• Handle all training arrangements such as courses registration, pre-course forms, payment, exams & certificates.
• Prepare the training manuals & materials.
• Handle course location arrangements [company premises, client premises or hotels]
• Update & maintain the training filing system.
• Translate courses outlines, materials & exams from English to Arabic & Vice Versa.
• Prepare annual reports & analysis to managers & IRCA (International Register of Certified Auditors).
• Coordinate between the company and IMC (Industrial Modernization center & ITC (Industrial Training Council) to arrange annual registration, updated contacts information, follow-up invoices…etc.
• Handle different administrative tasks for the Deputy Manager
• Organize & Coordinate internal and external meetings, appointments.
• Prepare office correspondences (Emails, Faxes, Couriers ...)
• Coordinate & Schedule travel arrangements (Visa, flights/hotel booking.)


Company Details

TUV Rheinland Egypt Ltd. (multinational)

Cairo, Egypt

51-100 employees

Accounting and Auditing Services

N/A

Oct 2008 to Jul 2010 (1 year 9 months)
Training coordinator & Administrative at West Wood Languages Centers

Experience Details

Training coordinator & Administrative

Education/Teaching

Entry Level

• Distribute new applicants according to their results in Pre-exam on classes.
• Perform orientations about the center roles and Schedules.
• Collect & Follow up the required official documents from new applicants and create and maintain filing systems.
• Submit all necessary data on the database such as student’s attendance, exam grades, teachers’ recommendations and their final evaluations.
• Prepare final certificates.
• Facilitate communication between all trainers, different departments & top management.
• Solve the students complains and problems.
• Complete the daily, weekly & monthly reports to top management.


Company Details

West Wood Languages Centers

Cairo, Egypt

501-1000 employees

Education

N/A

May 2006 to Oct 2008 (2 years 5 months)

Achievements


I started the training system documentation from scratch including creating forms in cooperation with quality department such as:
1- flowcharts for the annual training process, orientation courses and refreshers courses.
2- training registration form
3- the annual reports
4- the Monthly calendar / annual training plan.
5- training records (Hard / Soft forms)
6- training needs assessment.
7- on-job training report
8- training feedback
9- training attendance sheet
10- important to know rules for the new trainees.



We achieved more than 80% of targeted courses.
I translated the 18 Exams from English to Arabic.



I received a certification of Recognition from the CEO of Berlitz Egypt on July 2007 for the outstanding contribution & effort exerted in the BBSA program.


Education

Bsc in Accounting

Education Details

Bsc

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

الحوياتي الثانوية بنات

Egypt

2000

A / Excellent / 85 -100%

N/A

الحوياتي الثانوية بنات
2000

Certifications

Certificate details

Pre-MBA in Human Resourses

Jun 2012

N/A

N/A

N/A

Master Business Academy Egypt

N/A

Training and Courses

Training/Course Details

Pre-MBA in HR

Jun 2012

Master Business Academy Egypt.

 E-Mail Etiquette & Business Writing.  HR Basics.  Strategic management.  Advanced Management & Leadership.  Marketing Basics.  Financial Management Basics.

Training/Course Details

Basic Orientations of Ground Handling

Aug 2010

ASE-Aero Services Egypt

 Introduction & Basic Operations.  Airlines Passenger Handling & Customer Services Procedures  IATA Dangerous Goods Regulations CAT 09 & CAT 10 Courses  IATA Security Awareness Based on IATA ASTP.

Training/Course Details

IRCA QMS ISO 9001:2008 Auditor/Lead Auditor Course

May 2010

TUV Rheinland Egypt Ltd.

 Realize the business benefits of an improvement based QMS  Understand and apply the process approach  Consider the QMS in terms of the 8 quality management principles  Interpret the requirements of ISO 9001  Relate the requirements of ISO 9001 to ISO 9004  Plan, conduct and report a process-based audit.

Training/Course Details

General English Conversation Course

Jan 2010

Cambridge

 Learn how to use spoken English both fluently and accurately.  Learn how to do Presentation and recycling of structures and vocabulary.  Listen to More listening activities, including new listening exercises in the Self-study section.  Do expanded Self-study section with grammar paradigms and exercises.  Practice Self-study Audio CD with recordings of grammar paradigms and listening texts.

Training/Course Details

ICDL

Jun 2009

Ministry of Communication & Information Technology

 Information Technology (IT)  Windows XP & Internet Explorer.  Microsoft Office (Word, Excel, Access, Power Point & Outlook).

Training/Course Details

8 levels in Business English

Apr 2007

Berlitz Egypt

 Learn how to use spoken English both fluently and accurately.  Know how to write business correspondence, letters and E-mails.  Learn the basics of business and marketing concepts.  Know the basics of business meetings & their effect on work.  Conduct presentation skills.

Training/Course Details

World Class Customer Service

Mar 2008

Dale Carnegie Training Center

 Develop and define customer service skills that enhance the professional relationship with customer.  Resolve customer conflict that recognizes and deals with a variety of customer’s behaviors.  Build decision-making skills that resolve conflict.  Develop negotiation skills.  Reduce work-related stress while satisfying internal customers.

Training/Course Details

Effective Communications and Human Relations skills Seminar

Mar 2007

Dale Carnegie Training Center

 Learn how to deal with others in a better and effective way.  Build links with all kinds of people.  Enlarge the comfort zone in order to have better relationships.

Training/Course Details

Basic Business Skills Acquisition (BBSA)

Dec 2005

Future Generation Foundation

 Developed Language and Computer Skills  Enhance Presentation & Project Development Skills.  Acquire Basic Business Skills including Marketing, Sales, Accounting, Business Correspondence and Report Writing

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Last update 19 days ago.

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Profile Skills and Keywords

8 Levels In Business EnglishASE-Aero Services Egypt-Member Of ASE GroupAccountingAccounting And Auditing ServicesAdministrationAirlinesArabicAssistant Training Manager & Deputy Director AssistantAviationBasic Business Skills Acquisition (BBSA)Basic Orientations Of Ground HandlingCreativeCustomer ServicesDetails-orientedEducationEffective Communications And Human Relations Skills SeminarEnglishGeneral English Conversation CourseHard WorkerICDLIRCA QMS ISO 9001:2008 Auditor/Lead Auditor CourseMS WordMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMining And MetalsOffice Manager (Temporary Job)OrganizerPre-MBA In HRPre-MBA In Human ResoursesQuality AssuranceQuality ControlQuality Management SystemsSenior Training CoordinatorTUV Rheinland Egypt Ltd.Team PlayerTrainingTraining Coordinator & AdministrativeWorld Class Customer Service

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Word

MS Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Services

Customer Services

: Expert

: Extreme - I love it!

:

More than 7 years

Training

Training

: Expert

: Extreme - I love it!

:

More than 7 years

Administration

Administration

: Expert

: High

:

More than 7 years

Quality Management Systems

Quality Management Systems

: Intermediate

: High

:

1-3 years

Key Skills

Hard worker, Creative, Organizer, Details-oriented, Team Player

Online Presence

http://linkedin.com/in/walaa-ali-76395521

looking for opportunity in Training/HR

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