Walaa Ahmed Zaki

Project ManagerFull Time

• Job Details:- Managing projects. - Fixing any reliability issues. - Tracking service metrics. - Helping lead the professionals responsible for getting services delivered to clients. - Coordination and completion of projects on time. - Assign responsibilities and monitor and summarize progress of project with the client and departments.

Operation Team LeaderFull Time

• Job Details:- Interview applicants to make sure that they meet the needed criteria. - Coach and help develop team members - Intervene when necessary to aid the group in resolving issues. - Assure that the team members have the necessary education and training to effectively participate on the team and Encourage creativity, risk-taking, and constant improvement. - Scheduling and supervising staff members. - Evaluate team members by monitor their performance - Attending events.

Technical Support representative (First Line)Full Time

• Job Details:- Provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. - Handling customer's inquiry face to face. - Handling social media, mails and follow back with the customers.