WM
Walaa Akram Montasser
Project Assistant at Catholic Relief Services
Haram, Giza, EgyptWork Experience
Data Managment and Verification Project OfficerFull Time
Jun 2017 - Dec 2021 -4 yrs, 6 months
Egypt , Cairo
- Job Details:• Verify all the education cash disbursement documents and ensure its compliance with donor and CRS requirements. • Ensure clean and accurate data recorded for the education cash disbursement process, maintaining a centralized clean database of PoC for the project team taking into consideration the Data Protection standards. • Provide regular accessible reports and statistics on education cash disbursement progress. • Manage the internal filing system for the education cash disbursement documents, promoting the highest Data Protection standards. • Support accountability through coordinating project evaluation activities and assisting project team members, partners (if applicable) in efforts to collect and analyze project data per specified mechanisms and tools. • Act as a focal point with donors represntitives, create reports to donors based on schedule. • Collaborate with finance team and Egyptian post office to ensure all payments sent on time. • Make sure all beneficieries recieve thier grants on time, solve any cashing problem. • Collect information on staff capacity needs and technical assistance needs of partners (if applicable), and monitor capacity building and technical support activities to ensure effective impact. • Complete project documentation for assigned activities. Assist with identifying information for case studies and reports on promising practices. • Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, contribute to the recruitment process of project staff, and complete performance management for direct reports. • Provides input to MEAL system design and review discussions
Data Verification AssistantFull Time
Feb 2017 - Jun 2017 -4 months
Egypt , Cairo
- Job Details:- Responsible for conduction of data cleaning and the delivery of the cleaned data to the internal and external stakeholders. - Responsible for needed quality reports in sufficient scale to the project manager in a timely manner. - On a daily basis, during grant distribution, accurately and properly review refugees’ documents and payments of education grants using the project database. - Serve as an independent reviewer of all data entry and report on errors, inconsistencies, and areas for improvement. - Maintain a back-up of the database system weekly and keep it in the CRS/Egypt country office. - Monitor Grants’ team performance in terms of data quality, relevancy and accuracy. - Ensure the filing system is in line with the verification process. - Regularly update the Verification Officer on progress, obstacles and developments. - Liaise with the finance office to handle requests, tackle any raised problems and follow up on any pending cases. - Develop a weekly list of grant beneficiaries and amounts to be paid as a “Bank List” and ensure the proper review, verification, and signatures from the FOM and others are present for approval. - Implement MEAL activities to capture project progress, ensure accountability and the support of a learning environment.
Project AssistantFull Time
Sep 2013 - Present -11 yrs, 9 months
Egypt , Cairo
- Job Details:-Managing both the reception and registration areas. -Supervise volunteers. - Work on enhancing the collaboration required between my team (Volunteers) and the grant distribution team to be able to reach the required quality in the grant distribution process. - Revising regularly reports for beneficiaries, interviews, and registration to be sure data listed correctly on database. - Be responsible for receiving and handling applicants’ requests/complaints during the grant distribution. -Review applicants’ appointments and make sure that every applicant is granted fair and equal treatment while being served at the office. -Coordinate with interviewer’s to prepare applicants’ files to be ready for the interview. -Make sure that all information related to the grant are well explained to all applicants approaching the reception in a respectful manner. -Maintain a centralized project/Local office filing system, including a regularly updated master file list and train new staff in the system. -required qualifications and skills: -2-3 years of experience in related field. - Working knowledge of the development context in Egypt, Awareness of the Education in Emergencies Int’l best practices (INEE, UNICEF, UNHCR, and World Bank tools) will be preferable. - Hands on experience working with other nationalities than Syrian refugees’ community. - Familiarity with the refugees’ conditions and legal status. - Strong ability to read and interpret policies and regulations. - Fluency in written and spoken English with strong drafting skills. - Ability to make oral presentations and write clear reports and guidance in English and Arabic. - Skilled in MS Office Suite, including Word, Excel, Outlook, PowerPoint, and Internet. - Seek and apply knowledge, information and best practices from within and outside Development Agencies. Personal Competencies: - Experience working with youth and child-related programs. - Special analytical skills and sensitivities toward the most vulnerable - Familiarity with gender, protection and SGBV a plus. - Excellent writing and communication skills. - Comfortable working as part of a team and under time and work pressure. - Skilled in obtaining information necessary to accomplish duties - Well organized, able to plan, prioritize work, multi-task and meet deadlines - Personal ability to deal, in a humble and dignified way, with a vulnerable segment of beneficiaries. - Capacity to initiate, sustain and deepen relationships with key partners. - Good interpersonal skills and ability to work smoothly in a multi-cultural environment while building good teamwork spirit. - Ability to communicate sensitively and effectively across different constituencies. - High tolerance rate for working under pressure and dealing with diversified cultures and tense situations. - Customer Service approach. - Strong ability to analyze data, identifies gaps, and makes recommendations. - Position requires flexibility and the capacity to deal with ambiguity and change
Visa Appointment Services AdvisorFull Time
Vodafone International Services
Apr 2012 - Sep 2013 -1 yr, 5 months
Egypt , Cairo
- Job Details:- Provide customers with the appropriate procedures for visa applications, and schedule appointments for visa interviews -Acts as frontline interface for applicants acquiring visa as well as citizens applying for petitions & services. -Works in the Netherlands Embassy as a Receptionist. Subsidiary Part Time Job (From Oct.2012 till Sept.2013): -Responsible for answering calls and inquiring (Via Phone), meeting guests. -Works in the Belgium Embassy as a Greeter. Subsidiary Part Time Job (From March.2013 till Sept.2013): -Responsible for dealing with Visa applicants to help them with the required documents and applications, helping in other hand Visa officers to maintain organization, simplicity and speed during Visa applying process.
Customer Care RepresentativeFull Time
• Vodafone Egypt
Jun 2011 - Apr 2012 -10 months
Egypt , Cairo
- Job Details:-Documenting/Recording Information: Entering, transcribing, recording, storing, or maintaining information in written or electronic, magnetic form. -Performing Administrative Activities: Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. -Resolving Conflicts and Negotiating with Others -- Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. -Interacting With Computers: Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. -Identifying Objects, Actions, and Events: Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. -Participate in all reflection sessions, proposal discussions, detailed implementation plan discussions and regular reports writing. -Acting as a grant distribution officer.
Education
Bachelor's Degree in English Literature
Helwan UniversityJan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
El-Sabahin Expermental Language SchoolJan 2006
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Writing Reports and Proposals.
The American Chamber in Egypt.·2016Team Building and leadership work shop
The American Chamber in Egypt.·2015Basic Business Skills Acquisition
AMIDEAST·2011