Walaa Mohamed youssef

Call Center Agent

• Job Details:Resolve problems over the telephone on the spot, clarify and explain procedures and products over the telephone, handling escalation customers complaints, handling maintenance activities such as credit card replacements, debit card replacements, CRM follow up.

Sales Representative

Social Media Sales Manager

• Job Details:Developed and executed social media sales strategies to increase revenue and drive customer engagement. Managed a team of social media sales specialists and provided leadership, coaching, and guidance to ensure success. Conducted market research to identify target audiences. Collaborated with cross-functional teams, including marketing, sales, and customer service, to ensure consistent messaging and branding across all social media channels.