WM

Walaa Mohamed

Client Service Representative at cozy fragrances

Giza, Egypt

Work Experience

  • Property Advisor

    the address investments – (limitless west franchise)

    Jun 2024 - Sep 2024 -3 months

    Egypt

    • Job Details:conducted cold calling to generate leads, build client relationships, and promote property listings. assisted clients in finding and purchasing properties that met their needs and preferences.

  • Client Service Representative

    cozy fragrances

    Apr 2024 - Present -1 yr, 2 months

    Egypt

    • Job Details:responsible for confirming customer orders, coordinating delivery details, managing customer complaints, and handling inquiries via phone and social media platforms. ensures a high level of customer satisfaction through effective communication and support.

    • Education

    • Bachelor's Degree in archaeology and tourism guidance

      Misr University for Science and Technology (MUST)

      Jan 2022 - Jan 2026 - 4 yr

    Skills

    • Customer service excellence
    • property sales & consulting
    • negotiation skills
    • lead generation & cold calling
    • Communication & Interpersonal skills
    • Problem-Solving Ability

    Languages

    • Arabic

      Fluent

    • English

      Intermediate

    • Italian

      Beginner
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