Walaa Magdy ElMaghraby

Call Center Team LeaderFull Time

• Job Details:• Lead and motivate a Contact Centre team to optimum performance levels to achieve agreed targets contributing to the company's objectives. • Assisted in train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients. • Led team of 41 members while providing exceptional customer service. • Sat on new hire interviewing panel and made recommendations.