Walaa Hashad

# Increasing the loyalty or satisfaction of existing customers. #Improved hotel rating on Booking.com from 22 out 24 worst to 6 out of 24 by implementing new strategies and improving customer service. #Increased revenue by implementing new ideas that resulted in full occupancy daily. #Earned recognition of owners and clients on a consistent basis for excellent performance. # maximizing revenues and flow through to GOP to meet or exceed budgeted & Responsible for preparation of property budget and Forecasts # Monitors collection of in-house guest balances and direct Bill receivable commission payments by vendors, an issuance of refund checks. # Participates and monitors monthly inventory of supplies and Equipment Ensures purchases made are within budget and by Approved vendors. # Carries out management responsibilities in accordance with the organization's policies and applicable laws Responsibilities include interviewing, hiring, and training employees; planning, assigning, and direct