Walaa Alaa Mousa

promoterFull Time

• Job Details:Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. Cultivated interpersonal skills by building positive relationships with others. Identified issues, analyzed information and provided solutions to problems. Proven ability to learn quickly and adapt to new situations. Passionate about learning and committed to continual improvement. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Assisted with day-to-day operations, working efficiently and productively with all team members. Developed strong organizational and communication skills through coursework and volunteer activities.

Customer ServiceFull Time

• Job Details:Updated account information to maintain customer records. Provided primary customer support to internal and external customers. Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information. Offered advice and assistance to customers, paying attention to special needs or wants. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Processed customer service orders promptly to increase customer satisfaction. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Account ManagerFull Time

• Job Details:Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction. Developed and implemented strategies to increase client retention. Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price. Evaluated client needs and developed tailored solutions to increase positive customer ratings. Recommended brand products to customers to encourage repeat purchases and foster customer loyalty. Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes. Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue. Coordinated with internal teams to facilitate prompt delivery of client projects. Educated clients on new products or services to increase customer engagement with brand.