Walaa Ahmed Kamal

Client Service Representative

• Job Details:answer questions about account types and banking products, such as cds, money market accounts, loans and credit cards; check on the status of customer accounts and track checks and payments; review and explain account charges; assist banking customers who are victims of fraud, theft or identity theft; assist customers with replacing lost or stolen credit or debit cards; assist with address changes; achieve the sales targets as assigned by the supervisor/ branch manager; identify and refer potential high value customers to respective officials; participate in branch sales campaigns.