Walaa Ali Abd El Kodous

Orange

• Store Manager Full Time

  Feb 2014 - Present -11 yrs, 4 months

  Egypt , Cairo

  • Job Details: -Lead the staff on a shift-to-shift basis to carry out the Retail objectives and achieve stores sales targets in addition to maintain high level of customer satisfaction. -Achieve the teams assigned strategic sales targets (MNP, Post-paid, enterprise, PC Connectivity, Blackberry and ADSL). -Motivate staff members to up-sell and cross-sell Orange products & services. -Effective customer’s complaints handling and decrease them month over month. -Handling variance reports and taking corrective and preventive actions. -Manage and develop team’s performance. -Provide support, guidance and solutions to the team. -Ensure the teams adherence to company’s policies and procedures.
• Customer service & Call Center agentFull Time

  Sep 2011 - May 2013 -1 yr, 8 months

  Egypt , Cairo

  • Job Details:Customer Relationship Management; sustaining a high-level relationship with customers, providing frequent consultation. -Handling basic customer support to Orange customers. -Up-selling/Cross-selling of Orange products and services. -Handling Client and Customer escalations/complaints -Promoting Orange products and services. -Organizing and execution of sales calls. -Demonstrating and presenting of Service & products. -Maintaining accurate customer records and documents.