Wafeek Hassan Mohsen

Performance ManagerFull Time

• Job Details:- Responsible for team performance and ensuring all business KPIs are met. - Behaviours governance. - Coaching and evaluations. - Handling team logistical work.

Subject Matter ExpertFull Time

• Job Details:- Queue support. - Point of escalation. - Handling advisers requests through a dedicated mail box. - Prepare performance insights.

International account adviserFull Time

• Job Details: Responsible for helping Vodafone customers in the United Kingdom managing their accounts, including: upgrades/downgrades, sales orders, returns, cancellation or adding new products.  Provide technical support care to prepaid customers.  Maintain customer satisfaction levels and set their expectations.