Wafaa Rashad Abdelghaffar

GM Executive secretaryFull Time

• Job Details:- Provide high-level administrative support and assistance to the General manager and other assigned leadership staff. - Perform clerical and administrative tasks including drafting letters, memos, invoices, reports, and proposal and contract for banks. - Schedule and attend meetings on behalf of General manager, taking notes and recording minutes. - Receive incoming communication or memos on behalf of General manager, reviews contents, determine importance, and distribute contents to appropriate staff. - Perform office tasks including maintaining records, ordering supplies, and performing basic bookkeeping. - Perform additional duties as assigned by high managements. - attend banks meetings to discuss the proposal.

Office ManagerFull Time

• Job Details:- supervising and monitoring the work of administrative staff - ordering stationery and IT equipment - implementing and maintaining procedures/office administrative systems - organising induction programmes for new employees - attending meetings with senior management - preparing presentations and reports - Scheduling appointments within the office

Customer service agentFull Time

• Job Details:- Contacting bank customers to set a date for receiving his credit card and banking statements - Responding to bank customers' inquiries and solving their problems - Escalate customer complaints to the Quality Control Department to work on resolving them