Wafaa Ibrahem Mohamed
invigilator at British council Egpyt
Haram, Giza, EgyptWork Experience
invigilatorPart Time
British council Egpyt
May 2021 - Present -4 yrs, 1 month
- Job Details:main duties were making sure of the organization of the exam rooms , supervision of the exam room , making paper works related to the job.
Customer Care AgentFreelance / Project
Informa markets
Apr 2021 - Jun 2021 -2 months
- Job Details:main responsibilities was monitoring and moderating the social media accounts of the company .
Customer Service RepresentativeFull Time
Raya contact center
Aug 2019 - Apr 2020 -8 months
- Job Details:mainly my job duties were responding to customers incoming chats and emails , making outbound calls to follow up with the customers , escalating some cases when needed
account advisorFull Time
otlob
Apr 2019 - Jul 2019 -3 months
Egypt , Cairo
- Job Details:my job main responsibilities was to handle customers through chat whether they had general inquires or complain about their orders , following up with other departments to make sure the customers issues gets solved shortly and efficiently
Education
Bachelor's Degree in Economics
Cairo University (CU)Jan 2012 - Jan 2016 - 4 yr
High School - Thanaweya Amma
Om El Abtal Secondary School for GirlsJan 2012
Languages
Arabic
FluentEnglish
AdvancedSpanish
Beginner
Training & Certifications
ICDL
cairo university·2016english course
BERLITZ egypt·2015