WM

Wafaa M. Abdelsalam

Operations Manager

Maadi, Cairo, Egypt

Work Experience

  • Operations ManagerFull Time

    Anzma tech

    Jul 2017 - Oct 2024 -7 yrs, 3 months

    Egypt , Cairo

    • Job Details:- Managed daily operations, ensuring smooth workflow and timely completion of tasks. - Recruit, train and supervise staff. - Purchase materials, plan inventory and oversee warehouse efficiency. - Reduced expenses with strategic budget planning and cost-effective resource allocation. - Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials. - Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Operations ManagerFull Time

    Baccah Information Technology

    Jul 2011 - May 2017 -5 yrs, 10 months

    Egypt , Cairo

    • Job Details:- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times. - Optimized team performance, providing clear guidance and setting achievable goals. - Reduced expenses with strategic budget planning and cost-effective resource allocation. - Developed strong relationships with cross-functional teams to improve communication and collaboration. - Observed packing operations to verify conformance to specifications.
  • Operation CoordinatorFull Time

    Academic Bookshop Company

    Sep 2010 - Jan 2011 -4 months

    Egypt , Cairo

    • Job Details:- Enhanced customer satisfaction with timely follow-ups and personalized service. - Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support. - Identify Customers’ Needs to Achieve Satisfaction. - Build Sustainable Relationships of Trust Through Open and Interactive Communication. - Handle Complaints, Provide Appropriate Solutions and Alternatives within The Time.
  • Education

    • Bachelor of Arts in Libraries, Documents & Information Science Department

      Cairo University (CU)

      Jan 2006 - Jan 2010 - 4 yr

    Skills

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    Languages

    • Arabic

      Fluent
    • English

      Advanced
    • French

      Beginner

    Training & Certifications

    • Logistics

      M3aarf Platform·2024
    • General English

      ETC·2016
    • ICDL

      ITTG·2011
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