WM
Wafaa M. Abdelsalam
Operations Manager
Maadi, Cairo, EgyptWork Experience
Operations ManagerFull Time
- Job Details:- Managed daily operations, ensuring smooth workflow and timely completion of tasks. - Recruit, train and supervise staff. - Purchase materials, plan inventory and oversee warehouse efficiency. - Reduced expenses with strategic budget planning and cost-effective resource allocation. - Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials. - Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Operations ManagerFull Time
Baccah Information Technology
Jul 2011 - May 2017 -5 yrs, 10 months
Egypt , Cairo
- Job Details:- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times. - Optimized team performance, providing clear guidance and setting achievable goals. - Reduced expenses with strategic budget planning and cost-effective resource allocation. - Developed strong relationships with cross-functional teams to improve communication and collaboration. - Observed packing operations to verify conformance to specifications.
Operation CoordinatorFull Time
Academic Bookshop Company
Sep 2010 - Jan 2011 -4 months
Egypt , Cairo
- Job Details:- Enhanced customer satisfaction with timely follow-ups and personalized service. - Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support. - Identify Customers’ Needs to Achieve Satisfaction. - Build Sustainable Relationships of Trust Through Open and Interactive Communication. - Handle Complaints, Provide Appropriate Solutions and Alternatives within The Time.
Education
Bachelor of Arts in Libraries, Documents & Information Science Department
Cairo University (CU)Jan 2006 - Jan 2010 - 4 yr
Skills
- Quick Learner
- Organizational Skills
- Proficient in MO including Excel, Word, and Powerpoint
- Communication
- Time Management
- Self-motivation
- Flexible
- Loyal and Discreet
- Computer and Internet Skills
- Multi-tasking
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Languages
Arabic
FluentEnglish
AdvancedFrench
Beginner
Training & Certifications
Logistics
M3aarf Platform·2024General English
ETC·2016ICDL
ITTG·2011