
Wafaa Mohamed Hosny
Senior Fraud Analyst
6th of October, Giza, EgyptWork Experience
Senior Fraud AnalystFull Time
- Job Details:- Identified and investigated high-risk transactions and accounts, proactively preventing fraudulent activities. - Conducted comprehensive transaction reviews, validation, and follow-ups, improving risk detection accuracy. - Collaborated with cross-functional teams to optimize fraud rules and detection models. - Prepared incident reports and presented fraud trends and recommendations to senior stakeholders. - Reduced false positives and improved operational efficiency in transaction monitoring workflows. - Investigated financial transactions, chargebacks, and customer complaints, escalating issues when necessary.
Technical CoordinatorFull Time
Mar 2019 - Sep 2019 -6 months
- Job Details:- Coordinated technical support operations, ensuring SLA compliance and timely issue resolution. - Communicated with internal and external teams to resolve escalated customer issues. - Proposed technical improvements to enhance troubleshooting efficiency.
Technical Support SpecialistFull Time
Jul 2018 - Mar 2019 -8 months
Egypt , Giza
- Job Details:Delivered customer service via phone and email for home internet troubleshooting. - Logged service tickets and collaborated with network teams to address technical problems. - Ensured escalated complaints were resolved within SLA timeframes.
Education
Bachelor's Degree in Computer Science
Benha UinveristyJan 2018
Skills
Languages
English
FluentArabic
Fluent