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Wafaa Mohamed Hosny

Senior Fraud Analyst

6th of October, Giza, Egypt

Work Experience

  • Senior Fraud AnalystFull Time

    Careem

    Sep 2021 - Jan 2025 -3 yrs, 4 months

    Egypt , Cairo

    • Job Details:- Identified and investigated high-risk transactions and accounts, proactively preventing fraudulent activities. - Conducted comprehensive transaction reviews, validation, and follow-ups, improving risk detection accuracy. - Collaborated with cross-functional teams to optimize fraud rules and detection models. - Prepared incident reports and presented fraud trends and recommendations to senior stakeholders. - Reduced false positives and improved operational efficiency in transaction monitoring workflows. - Investigated financial transactions, chargebacks, and customer complaints, escalating issues when necessary.
  • Telecom Egypt (sprint Egypt)

    • Technical CoordinatorFull Time

      Mar 2019 - Sep 2019 -6 months

      • Job Details:- Coordinated technical support operations, ensuring SLA compliance and timely issue resolution. - Communicated with internal and external teams to resolve escalated customer issues. - Proposed technical improvements to enhance troubleshooting efficiency.
    • Technical Support SpecialistFull Time

      Jul 2018 - Mar 2019 -8 months

      Egypt , Giza

      • Job Details:Delivered customer service via phone and email for home internet troubleshooting. - Logged service tickets and collaborated with network teams to address technical problems. - Ensured escalated complaints were resolved within SLA timeframes.

    Education

    • Bachelor's Degree in Computer Science

      Benha Uinveristy

      Jan 2018 

    Skills

    • Problem Solving
    • Communication
    • Time Management
    • Fraud Investigation
    • JIRA
    • Zendesk
    • Data Analysis
    • Microsoft Office
    • MySQL

    Languages

    • English

      Fluent
    • Arabic

      Fluent
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