WA
Wafaa Gaber Algamal
senior customer service representative at vodafone
Gharbia, EgyptWork Experience
Personal Developer "Sales Representative"Full Time
- Job Details:Serves customers by selling training programs; meeting customer needs. Skills/Qualifications: - Excellent communication & presentation skills. - Excellent English. - Presentable. - Customer Service, Meeting Sales Goals, Closing Skills, Territory Management, Prospecting Skills, Negotiation, Self-Confidence, Product Knowledge, Presentation Skills, Client Relationships, Motivation for Sales. - Computer Skills (Windows 7, Microsoft Word, Microsoft Excel, using e-mail)
Customer service trainingInternship
Axon Company
Jan 2014 - Feb 2014 -1 month
Egypt , Gharbia
- Job Details:• How to deal with customers. • Handling Complaints. • Convincing customers with company's products.
Education
Bachelor's Degree in Accounting
faculty of commerceJan 2006 - Jan 2010 - 4 yr
High School - Thanaweya Amma
Beltg AlthanaweyaJan 2006
Skills
- self-motivation
- Internet
- Customer Service
- Microsoft Office
- Stress management
- Communication
- Time Management
- team worke
- Covert Hypnosis practitioner
- Negotiation
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Career direction- Business Skills - Business English
EFE Foundation scholarship ·2014Communication skills
EFE Foundation scholarship ·2014English conversation course
AXON·2014Time management
Real Career Academy·2014• Negotiation skills
Real Career Academy·2014Electronic Accounting diploma (Peachtree-Quick box-Excel) .
INFC·2012ICDLcertificate .
2011Covert Hypnosis practitioner
American Self Development Institute·2011Stress management diploma
American Self Development Institute·2011Kaizen way diploma
American Self Development Institute·2011