WS
Wafaa Seddik
Social Media Graphic Designer at Bazar
Downtown, Cairo, EgyptWork Experience
Social Media ModeratorPart Time
Souhoola
Jun 2023 - Present -2 yrs
Egypt , Cairo
- Job Details:-Replying to messages and handling the customers problems. -Follow up customers' complain -collecting feedback and customers problems - Set up and manage social media pages and accounts - Monitor and respond to audience comments and interactions - Analyze and understand the target audience characteristics and behaviors
Social Media SpecialistFull Time
Refilex
Jan 2022 - Jun 2023 -1 yr, 5 months
- Job Details:- Build and execute social media strategy through competitive and audience research -Monitor and respond to audience comments and interactions -Create visual designs and graphics for online marketing content - Generate, edit, publish and share daily content (original text, images, video that builds meaningful connections and encourages community members to take action - Brainstorm and develop ideas for creative marketing campaigns - Set up and optimize company pages within each platform to increase the visibility of the company’s social content - Manage and monitor social media activities, track online conversations. - Create online reports on a monthly basis or as required - Make a daily audit on E-commerce page -Analyze and understand the target audience characteristics and behaviors
Social Media Graphic DesignerFreelance / Project
Bazar
Mar 2021 - Present -4 yrs, 3 months
- Job Details:- Make all types of social media designs - Make banners, flyers, and business cards. - Stay up to date with the latest designs best practices and trends.
Team leader social media moderatorPart Time
Jun 2018 - Dec 2021 -3 yrs, 6 months
- Job Details:- Manage the team Replies to customers' messages, concerns, and comments. - Follow up with call center to ensure that order is received to clients. - Work closely with the sales team on program development and implementation - Provide advice as to how to best reach the target market. - Offer project recommendations to the marketing manager. - Develop marketing plans to reach the target customer base through appropriate marketing channels. - Stay up to date with latest social media best practices and trends. - Collect feedback and customer opinion. - Follow up with customers problems and handling them. - Following up with customers about new arrivals. - checking the retail to help the team finding the items they need. -Coordinate individual and team performance review sessions to discuss strengths and weaknesses. -Monitor sales objectives and results.
Social Media ModeratorPart Time
Dec 2016 - Jun 2018 -1 yr, 6 months
Egypt , Giza
- Job Details:- Reply to customers' messages, concerns, and comments. - Collect purchase orders from customers - Follow up with clients to ensure that order is received. - Work closely with the sales team on program development and implementation - Provide advice as to how to best reach the target market. - Offer project recommendations to the management team. - Develop marketing plans to reach the target customer base through appropriate marketing channels. - Stay up to date with latest social media best practices and trends. - Collect feedback and customer opinion. - Follow up with customers problems and hadle them. - Follow up with customers about new arrivals. - checking the retail to help customers finding the items they need.
Education
Bachelor's Degree in Law
Cairo University (CU)Jan 2016
Skills
- Adobe Photoshop CC
- Adobe illustrator
- Microsoft Office
- Computer Skills
- Creative
- Time Management
- Communication
- Decision Making
- Problem Solving
- fast learner
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Languages
Arabic
FluentEnglish
Intermediate
Training & Certifications
Social Media Specialist Diploma
IMFND·2024Facebook, Instagram Ads
Mohamed Wageh Course·2023Facebook ads workshop
Udemy·2022SOCIAL MEDIA AGENCY DESIGNER WORKSHOP
SM Design School·2021Graphic Design
Arcplan Group·2020Microsoft office
Cairo Univercity·2016