Basic Info

Wael Hassan

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care senior rep at Vodafone

Experience Details

Customer care senior rep

Customer Service/Support

Experienced (Non-Manager)

Titles:

- Customer care team leader (on loan)

- Human resource trainer (on loan)

- Customer Care, Premium/Platinum Senior Representative.


Company Details

Vodafone

Egypt

More than 1000 employees

Telecommunications

N/A

Apr 2008 to Nov 2012 (4 years 7 months)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2001 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Horus Language School

Egypt

2000

B / Very Good / 75 - 85%

N/A

Horus Language School
2000

Training and Courses

Training/Course Details

tot

Jun 2009

innovative

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveArabicBeachCustomer CareCustomer Care Senior RepCustomer ServiceCustomer-orientedEnglishFlexibleGSMHandles StressMicrosoft OutlookMicrosoft WindowsNegotiatorReal Estate ManagementSportsSupportTeam PlayerTelecommunicationsTotTraining

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

GSM

GSM

: Expert

: High

:

5-7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Medium

:

5-7 years

Fields of Expertise

customer care

customer care

: Expert

: High

:

5-7 years

Real Estate management

Real Estate management

: Intermediate

: High

:

1-3 years

Training

Training

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Negotiator, Customer-oriented, Flexible / Adaptive, Handles Stress, Team Player

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