Wael Naguib

MEA Infrastructure Operations ManagerFull Time

• Job Details:Provides expertise in supporting operational availability and restoration of infrastructure services; which includes compute, connectivity, security, unified collaboration tools, unified communication systems. • Manage AMEA FSSC Citrix Farm serving IBM financial shared service located in MEA, India and China. • Monitor infrastructure performance and proactively ensures optimal availability • Partner with business and technology teams to identify requirements and to align on solution • Vendor management to ensure SLAs consistently met

Cluster Compute/EUC ManagerFull Time

• Job Details:Responsible for the delivery of all compute services within the cluster. The compute lead assists the sector Compute and EUC delivery managers to manage local vendors, perform capacity analysis, and identify optimization opportunities. • Identify optimization and cost reduction opportunities • Maintain accurate inventory of compute resources and manage the financial budget and plans • Benchmark and provide cost per user or compute resource analysis to regional technology manager • Manage server capacity, asset and license inventory, and gather demands for compute services • Perform compatibility assessment for applications and compliance with Technology stack • Provide reports on license gaps, capacity utilization trends, and system thresholds.

Chipsy Technology ManagerFull Time

• Job Details:• Manage ongoing projects and tasks for the installation, and maintenance of LAN/WAN, telecommunications services, hardware, software, operating systems. • Participate in the development and implementation of the IT department standards, goals, policies, and procedures. • Communicate and coordinate network schedule and downtime. • Manage and supervise third-party maintenance for network hardware, software, and telecommunications services. • Plan and Implement backup plans and disaster recovery procedures. • Security provision and performance management for central Information technology equipment. • PepsiCo VIP award winner 2010 for the project "GenNXT Network Migration” the project was the most complicated in MEA region in terms of Network and Compute I was in charge for all CFI sites.