wael mohammed mansour
TECHNICAL SUPPORT
Cairo, EgyptWork Experience
Customer careFull Time
Atheel
Mar 2018 - Sep 2019 -1 yr, 6 months
Egypt , Cairo
- Job Details:Customer service for Etisalat Egypt
Customer care in storeFull Time
Macdonald's
Feb 2016 - Jan 2018 -1 yr, 11 months
Egypt , Cairo
- Job Details:Dealing with customer requests for delivery services from restaurants - Take care of the quality of customer delivery services. And ensure that there are no complaints to customers. - Dealing with customer complaints and working on solutions to customer satisfaction.
Customer service Full Time
- Job Details: - Dealing with customer requests for delivery services from restaurants - Take care of the quality of customer delivery services. And ensure that there are no complaints to customers. - Dealing with customer complaints and working on solutions to customer satisfaction.
IT Help disk Full Time
Client design & production house
Mar 2013 - Dec 2014 -1 yr, 9 months
Egypt , Cairo
- Job Details: -Checking all computers in own department , performing virus scan at all systems and informing support engineers about any abnormal virus report -Checking the standard configuration at each computer and changing appropriate values , ensuring cleanliness and flawless working of the hardware components and maintaining respective reports . -Dealing with the clients. -Implementation work at the sites
Education
BSc in Computer Science
Modern Academy for Engineering and Technology (MIS)Jan 2005 - Jan 2010 - 5 yr
High School - Thanaweya Amma
shpin el-qanaterJan 2003
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
Multimedia / Graphics And Web Design
ITIDA·2014ICDL
cairo univ·2011