Wael Mohamed Abdel Aziz

IT ManagerFull Time

• Job Details:➢ IT Strategy & Planning: • Develop and implement IT strategies, policies, and procedures aligned with organizational objectives. • Contribute to the IT roadmap, including planning for future technology needs and budgeting. ➢ Team Management: • Set clear objectives and monitor the performance of the team, ensuring high-quality technical support is delivered within agreed SLAs (Service Level Agreements). • Oversee the day-to-day operations of the IT service desk, managing the ticketing system to ensure incidents and service requests are handled in a timely and efficient manner. • Monitor service desk performance metrics and report on KPIs, identifying areas for improvement. • Provide ongoing training and professional development opportunities for the team. ➢ Project Management: • Lead IT projects, including implementation, upgrades, and migrations, ensuring they are delivered on time, within scope, and within budget. • Collaborate with stakeholders to gather requirements and provide technical solutions. • Balancing competing project constraints including but not limited to scope, quality, schedule, budget, resources, and risks in order to accommodate the needs of each user. ➢ ERP System Implementation & Management: • Oversee the implementation, configuration, and integration of the ERP system • Ensure the ERP system addresses operational needs across departments such as Production, Supply Chain, Finance, and HR. • Continuously monitor and optimize system performance, workflows, and processes. • Lead the integration of ERP functionalities to streamline manufacturing workflows and reporting. • Act as the primary liaison between the company and external developers. ➢ System & Network Management: • Supervise Technicians For passive network implementations and Administrate Datacenters Hardware implementation process includes installing Network Cables, Racks and network device. • Oversee the maintenance and performance of all IT systems, networks, and hardware. • Ensure the security, reliability, and scalability of company IT infrastructure. • Monitor system performance and provide troubleshooting support for hardware and software issues. ➢ Cybersecurity & Data Protection: • Implement and maintain robust cybersecurity policies and procedures. • Ensure data protection and compliance with regulations such as GDPR or other relevant standards. • Regularly update and test disaster recovery plans and backups. ➢ Incident & Problem Management: • Manage escalated incidents, ensuring quick resolution to minimize downtime and disruption. • Collaborate with technical teams to perform root cause analysis of recurring issues and develop long-term solutions. • Ensure proper communication with stakeholders during major incidents. ➢ Vendor Management & Procurement: • Managing relationships and working with external vendors and service providers with internal teams to manage the procurement process for IT equipment, software licenses, and related services. • Negotiate contracts and service agreements to ensure the best value for the organization. • Coordinate the deployment, installation of software, and delivering of new assets to end-users, ensuring compliance with organizational standards. • Coordinate with external vendors for hardware repairs, replacements, and software support. • Manage vendor relationships and ensure SLA compliance with outsourced services. • Collaborate with procurement and legal teams to manage contracts for IT assets and services. ➢ Software License Management: • Ensure software licenses are up to date and compliant with vendor agreements. • Monitor usage and manage license renewals, ensuring no gaps in software availability. ➢ IT Support & Troubleshooting: • Provide level 3 technical support to resolve escalated IT issues. • Ensure the availability of IT helpdesk support for employees and other stakeholders. • Manage application maintenance outsourcing and software contract agreements; Implement and monitor standards around scope management, financial management, and service level agreements (SLA), ensure compliance to mitigate risk, • increase service/business Impact and reduce costs. ➢ IT Asset Tracking: • Manage and maintain an up-to-date IT asset inventory, including hardware, software, licenses, and other technology resources. • Track the lifecycle of assets from procurement to retirement, ensuring proper documentation and asset tagging. ➢ Compliance & Security: • Ensure all IT assets are compliant with security policies and regulations. • Implement asset disposal processes that comply with data protection regulations. ➢ Process Improvement: • Continuously refine and improve IT management and asset management processes. • Automate workflows and processes where possible to increase efficiency and reduce manual efforts. • Identify opportunities for process optimization and work with cross-functional teams to implement solutions.

IT Section HeadFull Time

• Job Details:• Developing & Implementing IT policy and best practice guides for the organization. • Oversee IT budgeting, ensuring cost-effective and scalable solutions. • Supervising & Supporting the IT team, ensuring high performance. • Ability to prioritize, multi-task, and achieve deadlines. • Monitoring & Maintaining Infrastructure Servers & Networks Components. • Designing training programs and workshops for IT teams. • Conducting regular system audits. • Identifying & acting on opportunities to improve and update software and systems. • Design and plan effective CCTV systems tailored to organizational objectives. • Implement, Configure & Manage Odoo ERP (Odoo.sh). • Performing daily & monthly checklists and reports. • Outstanding leadership, management and organizational skills. • Participate in business-wide meetings to provide insight into technical requirements.

Senior IT EngineerFull Time

• Job Details:• Install and configure computer hardware operating systems and applications. • Maintain and support point of sale and back-office systems. • Support new store openings, functionality enhancements and upgrades. • Configure and maintain computers, POS peripherals, handheld terminals and networking equipment in retail stores. • Manage system enhancements, changes, and new release implementation in order to fulfill the needed business requirements. • Participate in developing and maintaining custom reports, dashboards, and processes to continuously audit/uncover data integrity, process integrity, and productivity issues and assist users with new report design and management. • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk. • Working within a TCP/IP network environment, including Active Directory, DNS, DHCP and Ethernet. • Monitor and maintain computer systems and networks. • Provide first level support to customers’ requests. • Ask questions to determine the nature of the problem. • Handling incoming incidents via the phone / E-mail promptly and effectively. • Refer customer issues to upper-level support when necessary. • On site diagnosis, repair and upgrade hardware or software as necessary. • Keep up to date on all Service Desk processes and troubleshooting procedures. • Responsible for allocating work to junior staff and induction training for new staff. • Negotiating with Consultants and Suppliers for Services and IT Equipment.