Wael Salama

Customer Service SupervisorFull Time

• Job Details:Handling and responsible for Medical call center with various customer contact assignments

Team ManagerFull Time

• Job Details:Scheduling & Forecasting audit & review to insure the best SLA Prepare and present Weekly, Monthly and seasonally business reviews to discuss account metrics and business growth. Securing all account metrics on Table F. Securing all account targets based on Client requests. Monitoring, organizing, and coaching team on a day-to-day basis Ensuring that the employees follow their schedules properly as designed. Handling escalated calls, complaints, questions, and queries as necessary. Creating A constructive work environment for all the call center’s employees. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets. Handling Floor Duties.

Team Leader Full Time

• Job Details:Scheduling & Forecasting audit & review to insure the best SLA Prepare and present Weekly, Monthly and seasonally business reviews to discuss account metrics and business growth. Securing all account metrics on Table F. Securing all account targets based on Client requests. Monitoring, organizing, and coaching team on a day-to-day basis Ensuring that the employees follow their schedules properly as designed. Handling escalated calls, complaints, questions, and queries as necessary. Creating A constructive work environment for all the call center’s employees. Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets. Handling Floor Duties.