Wael Mohamed Okasha
Innovation Management Head at RDI - EU Programme in Egypt
Cairo, Egypt- Oracle
- Microsoft Office
- Customer Service
- trouble shooting
- Problem Solving
Work Experience
Innovation Management Head Full Time
RDI - EU Programme in Egypt
October 2016 - Present • 7 yrs, 6 months
Education
- Middlesex UniversityJan 1999 to Jan 2001 · 2 Years
BIT, MSc in Business and information technology
- Cairo University (CU)Jan 1990 to Jan 1995 · 5 Years
Faculty of Engineering in computers
Achievements
-Established and ramped up many teams/competencies in Egypt supported Egypt, EMEA and the global world like RAC, HA, Performance, Middleware and Weblogic Server. -Managed 26 projects in different sectors like Renewable Energy, ICT, Agriculture, Environment and other development sectors. Many of these projects were in big challenges when I was in charge to assist them and I did great efforts and collaboration using my soft skills and management skills to move them forward.
Skills
Tools and Fields of Expertise
- Oracle
- Microsoft Office
- Customer Service
- trouble shooting
- Problem Solving
- Consultation
- Trainer
- SQL
- PL/SQL
- Service Delivery
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
ITIL Service Design
2014ITIL Service Operation
2014Certified Support Manager 2013-2013
Service Strategies·2013ITIL V3 Foundation for IT Service Management
ITSM·2013Crucial Conversation
Softskills training·20104 Roles of Leadership
Dale Carnige·2009Level 4, Management Diploma 2007 – 2007
Chartered Management Institute·2007The 7 habits of highly effective People
Dale Carngie·2007