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Wael Mahmoud El Sayed

Motivated to the Max

Basatin, Cairo, Egypt

Work Experience

  • WFM Senior ManagerFull Time

    Centro Global Solutions

    Mar 2023 - Present -2 yrs, 5 months

    Egypt , Cairo

    • Workforce Senior Supervisor Full Time

      Vodafone

      Dec 2013 - Present -11 yrs, 8 months

      Egypt , Cairo

      • Job Details:Lead a team in a new created area that held the expertise of Workforce & SMC (System Management Center) that mainly work on supporting the RTM (Real Time Management) on WF & SMC role by consultancy & Auditing. Consult by providing the knowledge & methodologies of how to do the job in the best way. Auditing on the results that provided by RTM & highlight the gaps in the process if any. Raise a flag & give an alert to the operations on the lost opportunities that could be achieved if the correct actions were taken.
    • Workforce Scheduling AnalystFull Time

      Vodafone

      Sep 2013 - Dec 2013 -3 months

      Egypt , Cairo

      • Workforce Performance AnalystFull Time

        Vodafone

        Jan 2013 - Sep 2013 -8 months

        Egypt , Cairo

        • Education

          • Bachelor's Degree in Accounting

            Ain Shams University (ASU)

            Jan 1998 - Jan 2004 - 6 yr

          • High School - Thanaweya Amma

            militry high school

            Jan 1998 

          Achievements

          I Played Judo & achieved the Green Belt

          Skills

          • Workforce Management
          • Nice IEX
          • Avaya
          • Genesys
          • Operations
          • Commercial Operations

          Languages

          • Arabic

            Fluent
          • English

            Advanced

          Training & Certifications

          • TTT

            Logic·2015
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