Wael Adel Mohamed

Senior holiday PackagesFull Time

ManagerFull Time

• Job Details:Handling Customer request. Follow up for booking and after sales. Insure confirmation of booking. Handling incident. Handling calls for B2B customers. Follow up on Cancelation and waiving charges for the customer. Maximizing the company profit from after sales and Cancelation. Handling system errors and following up with vendors. Follow up on pending cases.

Senior TeamleaderFull Time

• Job Details:Supervisor -non-air fulfillment from Jan 2019 till present  ⦁ Monitoring day to day operations ⦁ Coach newly joined team to ensure alignment ⦁ Providing management daily/monthly report ⦁ Monitoring team performance to achieve the monthly KPI  ⦁ Handling corporate complaints ⦁ Handling VIP requests ⦁  Negotiate with hotels/suppliers to achieve stakeholder’s satisfaction ⦁ Ensure that incidents are resolved achieving customers’ satisfaction ⦁ Handle urgent & last-minute bookings operations ⦁ Corresponding with all DMC's to fulfil all requests ⦁ March 2017 till Jan 2019 Senior Tour Operator from ⦁ Confirm after sale tavel operation ⦁ Corresponding with DMC's ⦁ Handle urgent & last-minute bookings operations ⦁ Handling after sales request ⦁  Handling payments for hotels/suppliers ⦁  Solving different type of incidents before/at time of check-in ⦁  Handling failed bookings and system errors to avoid possible losses ⦁ Handling the Royal family’s special requests ⦁ Handling all corporate offline special requests (car rental, registrations in conferences ….etc) ⦁ Handling group bookings