Wael Rafik Ibrahim

Credit Audit Senior SpecialistFull Time

• Job Details:Moved to Credit Audit Fraud team  Run daily and periodic reports to monitor customer usage, internal and external abuse, system gaps and revenue loss potentials  Close and handle daily service requests reporting fraud behavior or potential risks.  Doing the right vetting to corporate and government sales team contracts  Manage commercial projects in terms of risk management.

End To End Billing Senior SpecialistFull Time

• Job Details:Moved to Credit Management to manage printing and delivering vodafone bills:  Manage bill printing operation and CDs burning by managing Xerox’s vendor team.  Managed moving the printing site from Mohandeseen site to Vodafone HQ.  Arranged with IT and facilities department for cameras move as well as access doors construction within vodafone standards for the new printing site.  Making sure all bill cycles are delivered within agreed upon SL.  Following up with End to end bill review team to make sure bill review is delivered on time.  Managing unplanned problems with printing files with the Data Center and Billing Support teams.  Managing the courier vendor to make sure bills are delivered within agreed upon SL.  Handling complaints of undelivered bills by working closely with the courier vendor.  Make sure the courier vendor is updated with all new data and addresses updates.  Managing printing the area’s events flyers.  Testing new bill layout requirements and reporting any testing problems to review team.  Managing paper and envelopes consumption as well as materials storage and move arrangements.  Creating monthly POs for vendors’ services.  Creating POs for required materials purchase as paper and CDs.  Obtaining updated price list for services for contracts renewals with vendors.  Meeting and following up with procurement, supply chain and legal teams for vendors’ contract renewal and update of new prices and printing requirements.

Vendor ManagementFull Time

• Job Details:Joined Vodafone International Services operations and vendor management team for training in Vodafone and beyond,  Managing quotations for clients and trainers and/or free lancers.  Managing training materials to fit VIS standers and timely delivery.  Managing material purchase from vendors.  Issuing Purchase orders for materials as well as managing clients invoices.  Managing VIS’s data base for trainers and free lancers.  Managing P&Ls for training courses and reporting outcome to Head and top management team.